Operations Manager

Blank Street; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Blank Street in Boston is seeking an Operations Manager to grow people and lead a district of cafés. You will hire, coach, and develop General Managers, helping them become confident leaders who build engaged, high‑performing teams across our stores.

You’ll own the district’s financial performance, including sales and labor, and use data to drive improvement. Spend time in stores coaching teams, maintaining food safety and brand standards, and partnering with HQ to implement new initiatives and

Qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business
• Experience leading multiple locations and developing managers
• Ability to travel regularly between stores within your market
• Strong operational, financial, and business acumen

Responsibilities

• Hire, coach, and develop a team of General Managers across stores
• Lead labor planning, scheduling, and staffing strategies across your district
• Own the district's financial performance, including sales, labor, and profitability
• Use data and insights to identify opportunities, solve problems, and drive continuous improvement
• Partner with HQ teams to implement new initiatives, launches, and operational improvements
• Maintain operational excellence, food safety, cleanliness, and brand standards
• Spend time in stores coaching teams and leading by example
• Lead cross-functional collaboration to share best practices and optimize processes
• Develop the next generation of Blank Street leaders
• Travel regularly between stores within your market to lead by example

Skills

Leadership

Coaching

Decision making

Change management

Communication

Organization

Problem solving

Hospitality focus

Customer experience

Travel readiness

Job description

• As an Operations Manager at Blank Street, your greatest responsibility is growing people. You’ll hire, coach, and develop a team of General Managers, helping them become confident leaders who build engaged, high-performing teams across our stores. In a fast-moving and constantly evolving business, you’ll create clarity, build capability, and foster a culture of accountability, hospitality, and continuous learning
• By investing in your people, you’ll help scale the next generation of leaders while driving an exceptional experience for both our teams and our customers
• Build, coach, and develop a high-performing team of General Managers
• Create an engaging culture where people feel supported, challenged, and excited to come to work
• Recruit and hire exceptional leaders in partnership with the People Team
• Coach managers through performance, development, and employee relations with fairness and care
• Ensure every café delivers a consistent, high-quality training experience
• Lead labor planning, scheduling, and staffing strategies across your district
• Champion exceptional hospitality and hold your teams to Blank Street’s standards for service, quality, and execution
• Spend time in stores coaching teams and leading by example
• Maintain operational excellence, food safety, cleanliness, and brand standards across every location
• Partner with HQ teams to implement new initiatives, launches, and operational improvements
• Own the financial performance of your district, including sales, labor, and profitability
• Use data and insights to identify opportunities, solve problems, and drive continuous improvement
• Build strong relationships within your local communities to grow brand awareness and customer loyalty
• Lead through change with clarity, urgency, and empathy in a fast-paced, growing business
• Collaborate cross-functionally to improve processes and share best practices
• Help develop the next generation of Blank Street leaders
• Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

• A collaborative, hands-on leadership style with the ability to coach, make decisions, and lead through change
• Excellent communication, organization, and problem-solving skills
• Curious, positive, and committed to continuous learning and growth
• Passion for hospitality, developing people, and creating exceptional customer and employee experiences
• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business
• Experience leading multiple locations and developing managers
• Ability to travel regularly between stores within your market
• Strong operational, financial, and business acumen