Operations Manager

1200 The General Hospital Corporation; Boston (MA); On-site; USD 87,000 - 126,000; Full time

Job summary

The General Hospital Corporation is seeking a seasoned Environmental Services Leader to direct all operations at our 90 Blossom Street location. You will develop strategies, supervise staff, and ensure compliance with environmental and safety standards across facilities.

Ideal candidates will have 5–7 years in cleaning/janitorial with 3–5 years of supervisory healthcare or hospitality leadership, plus degrees in environmental sciences or related fields.

Qualifications

• Associate’s Degree Environmental Sciences required or related field preferred.
• Experience in cleaning/janitorial and supervisory leadership in healthcare or hospitality.
• Certified Environmental Services Executive (CESE) preferred; state licenses preferred.

Responsibilities

• Develop and implement an environmental services strategy aligned with goals and regulations.
• Oversee all environmental services operations including cleaning, waste management, and sustainability.
• Lead supervisors and staff; handle recruitment, training and performance evaluations.
• Ensure compliance with environmental regulations and health and safety standards.
• Collaborate with procurement to manage vendor contracts and cost-effective purchasing.

Skills

Environmental regulations

Waste management

Cleaning techniques

Safety protocols

Leadership

Interpersonal skills

Communication

Education

Associate's Degree Environmental Sciences

Associate's Degree Related Field of Study

Bachelor's Degree Related Field of Study

Job description

Site

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing and managing all aspects of environmental services operations within the organization. Develops and implements strategies, policies, and procedures to ensure compliance with environmental regulations, promote sustainability, and maintain a clean and safe environment. Does this position require Patient Care? No

Essential Functions

Develop and implement an environmental services strategy aligned with organizational goals, regulatory requirements, and industry best practices. Oversee all aspects of environmental services operations, including cleaning, waste management, recycling, sustainability initiatives, and general maintenance. Manage and provide leadership to environmental services supervisors and staff, including recruitment, training, performance evaluations, and professional development. Ensure compliance with environmental regulations, health and safety standards, and company policies. Develop and implement standard operating procedures, guidelines, and training programs to ensure consistent and efficient operations across multiple locations or facilities. Collaborate with procurement and finance to manage vendor contracts, negotiate pricing, and ensure cost-effective procurement of supplies and services. Develop and implement sustainability initiatives such as energy conservation, waste reduction, and green cleaning practices.

Qualifications

Schedule: 10:30 PM – 7:15 AM Days: Sunday – Thursday

Education: Associate's Degree Environmental Sciences required or Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials: Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Certified Environmental Services Executive [CESE] - Indoor Environmental Healthcare and Hospitality Association preferred

Experience: Cleaning/Janitorial Experience 5-7 years required and Leadership/Supervisory Experience within Healthcare or Hospitality 3-5 years required Sustainability Experience 2-3 years preferred

Knowledge, Skills and Abilities

• Strong knowledge of environmental regulations, waste management practices, cleaning techniques, and safety protocols.
• Knowledge of sustainability practices and experience with implementing environmental initiatives.
• Excellent leadership, interpersonal, and communication skills, with the ability to effectively collaborate with various teams and stakeholders.
• Strong organizational skills and attention to detail.
• Strong problem-solving and decision-making abilities to address issues and implement effective solutions.
• Physical stamina and the ability to lift heavy objects, climb stairs, and perform manual tasks as required.

Additional Job Details (If Applicable)

Remote Type: Onsite

Work Location: 90 Blossom Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Night (United States of America)

Pay Range: $86,611.20 - $126,027.20/Annual Grade 8

EEO Statement

EEO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Company Culture

Combat disease.

Hold a hand.

Help people.

Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.

Come be a part of the world's most powerful force in medicine, where every role is important in changing lives.

Are you ready?

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine.

Mass General Brigham is committed to serving the community.

We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.

We recognize that increasing value and continuously improving quality are essential to maintaining excellence.