Operations Manager
ADP, Inc.
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Benefits offered by this job
Job summary
ADP, Inc. in Blue Ash, OH, is seeking an Operations Manager to lead a 24/7 security program across multiple locations. You will oversee staffing, supervision, equipment readiness, and compliance to ensure reliable service.
The role emphasizes strong leadership, thorough documentation, and proactive problem solving in a fast-paced environment. Full-time hours with benefits and growth opportunities.
Qualifications
- 3 to 5 years of security operations management or supervisory leadership experience.
- Experience managing staffing and logistics in a 24/7 environment.
- Strong leadership presence and the ability to hold standards without drama.
- Highly organized, solutions focused, and calm under pressure.
- Excellent communication and documentation skills.
- Experience supporting large enterprise, retail, or distribution environments (preferred).
- Working knowledge of state licensing requirements for security personnel (preferred).
Responsibilities
- Staffing and coverage for 24/7 operations: staff, licensing, uniforms, and scheduling.
- Lead and develop Site Supervisors across locations; coach and review performance.
- Maintain equipment, radios, keys, access tools, and uniforms; arrange replacements.
- Support HR and employee relations; document discipline and training records.
- Ensure compliance with post orders, site policies, and quality standards; assist audits.
- Communicate with Account Manager and provide status updates; support improvements.
Skills
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Full Time Blue Ash, OH, US
3 days ago Requisition ID: 1120
Salary: $60,000.00 Annually
You’re not here to “babysit a schedule.” You’re here to run a high visibility, multi site security program like a pro.
As the Security Operations Manager, you’ll own day to day execution across multiple locations. That means staffing stays solid, supervisors stay sharp, uniforms and equipment stay ready, and service stays consistent. You’ll be the operational backbone of the program and the person people trust when things get busy, messy, or urgent.
If you’re the kind of leader who takes pride in clean operations, strong teams, and zero excuses service delivery, you’ll fit right in.
- Ensure all contracted security shifts are fully staffed with properly licensed, trained, and uniformed associates
- Monitor daily staffing levels and solve coverage gaps before they become problems
- Coordinate scheduling, backfills, and surge coverage for call offs, vacancies, and operational spikes
- Partner with recruiting and the Account Manager to maintain a steady pipeline of qualified candidates
- Directly supervise Site Supervisors across assigned locations
- Coach, guide, and hold supervisors accountable to performance and professionalism standards
- Run regular supervisor check ins to review staffing, issues, expectations, and execution
- Step in quickly when standards slip and reset the tone
- Maintain accountability for program equipment (radios, keys, access tools, etc.)
- Ensure equipment is functional, inventoried, and properly issued
- Maintain uniform inventory so associates are always compliant and ready
- Coordinate replacement and repairs for damaged or missing items
- Address employee relations issues in coordination with HR
- Ensure documentation is complete for discipline, performance concerns, and policy violations
- Support onboarding, training verification, and compliance documentation
- Track licensing, certifications, and required training records to keep the program audit ready
- Ensure personnel follow post orders, site policies, and company standards
- Conduct site visits and operational inspections to confirm quality and consistencyReview incident reports for accuracy, completeness, and proper escalation
- Support audits, licensing compliance, and regulatory requirements
- Maintain regular communication with the Account Manager on staffing, risks, and performance
- Help implement operational improvements based on feedback and internal review
- Provide clear reporting and status updates as required
Required
- 3 to 5 years of security operations management or supervisory leadership experience
- Experience managing staffing and logistics in a 24/7 environment
- Strong leadership presence and the ability to hold standards without drama
- Highly organized, solutions focused, and calm under pressure
- Excellent communication and documentation skills
Preferred
- Experience supporting large enterprise, retail, or distribution environments
- Working knowledge of state licensing requirements for security personnel
- Benefits start in 30 days
- A leadership role with real ownership and impact
- A team that values professionalism, consistency, and doing things the right way
You’re not here to “babysit a schedule.” You’re here to run a high visibility, multi site security program like a pro.
As the Security Operations Manager, you’ll own day to day execution across multiple locations. That means staffing stays solid, supervisors stay sharp, uniforms and equipment stay ready, and service stays consistent. You’ll be the operational backbone of the program and the person people trust when things get busy, messy, or urgent.
If you’re the kind of leader who takes pride in clean operations, strong teams, and zero excuses service delivery, you’ll fit right in.
- Ensure all contracted security shifts are fully staffed with properly licensed, trained, and uniformed associates
- Monitor daily staffing levels and solve coverage gaps before they become problems
- Coordinate scheduling, backfills, and surge coverage for call offs, vacancies, and operational spikes
- Partner with recruiting and the Account Manager to maintain a steady pipeline of qualified candidates
- Directly supervise Site Supervisors across assigned locations
- Coach, guide, and hold supervisors accountable to performance and professionalism standards
- Run regular supervisor check ins to review staffing, issues, expectations, and execution
- Step in quickly when standards slip and reset the tone
- Maintain accountability for program equipment (radios, keys, access tools, etc.)
- Ensure equipment is functional, inventoried, and properly issued
- Maintain uniform inventory so associates are always compliant and ready
- Coordinate replacement and repairs for damaged or missing items
- Address employee relations issues in coordination with HR
- Ensure documentation is complete for discipline, performance concerns, and policy violations
- Support onboarding, training verification, and compliance documentation
- Track licensing, certifications, and required training records to keep the program audit ready
- Ensure personnel follow post orders, site policies, and company standards
- Conduct site visits and operational inspections to confirm quality and consistency
- Review incident reports for accuracy, completeness, and proper escalation
- Support audits, licensing compliance, and regulatory requirements
- Maintain regular communication with the Account Manager on staffing, risks, and performance
- Help implement operational improvements based on feedback and internal review
- Provide clear reporting and status updates as required
Required
- 3 to 5 years of security operations management or supervisory leadership experience
- Experience managing staffing and logistics in a 24/7 environment
- Strong leadership presence and the ability to hold standards without drama
- Highly organized, solutions focused, and calm under pressure
- Excellent communication and documentation skills
Preferred
- Multi site operations experience
- Experience supporting large enterprise, retail, or distribution environments
- Working knowledge of state licensing requirements for security personnel
- Benefits start in 30 days
- Generous PTO begins after 90 days
- A leadership role with real ownership and impact
- A team that values professionalism, consistency, and doing things the right way
Full-time, varies based on attendance and client needs.
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