Operations Manager

Gulph Creek Hotels; Berwyn (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking an Operations Manager to oversee daily operations and ensure exceptional customer service. This key leadership role requires strong organizational skills and the ability to manage a team effectively, with opportunities for career advancement and competitive pay based on experience.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Marriott travel discount

Qualifications

• Previous experience in bartending, customer service, or hospitality management is required.
• Strong leadership skills with the ability to effectively manage a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the General Manager in all aspects of daily operations, including staff management and customer service.
• Ensure compliance with health and safety regulations.
• Assist in developing strategies to increase revenue and improve efficiency.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Detail-oriented

Education

Experience in hospitality management

Job description

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We are seeking a highly motivated and experienced Operations Manager to join our team. The Operations Manager will assist in overseeing the daily operations of our establishment, ensuring exceptional customer service, and maintaining high standards of quality. This team member will directly assist the General Manager in efficiently directing housekeeping, front desk engineering, and beverage/food departments. This person would maintain a strong presence during all shifts and on weekends. This is a key leadership role that requires strong organizational skills, attention to detail, and the ability to effectively manage a team.

Responsibilities

• Assist the General Manager in all aspects of daily operations, including staff management, customer service, and financial performance
• Provide exceptional customer service by promptly addressing customer inquiries and concerns
• Assist in hiring, training, and supervising staff members
• Conduct interviews and make hiring recommendations
• Oversee inventory management and ordering of supplies
• Ensure compliance with health and safety regulations
• Assist in developing and implementing strategies to increase revenue and improve overall efficiency
• Collaborate with all departments to ensure smooth operations across the establishment
• Handle cash handling procedures accurately and efficiently
  
  

Qualifications

• Previous experience in bartending, customer service, or hospitality management is required
• Strong leadership skills with the ability to effectively manage a team
• Excellent communication and interpersonal skills
• Proficient in cash handling procedures
• Knowledge of food industry regulations and best practices
• Ability to multitask and prioritize tasks effectively
• Detail-oriented with strong organizational skills
• Experience in banquet operations is a plus
• Must be able to work flexible hours including evenings, weekends, and holidays
  
  

We offer competitive pay based on experience along with opportunities for career advancement. If you are a motivated individual with a passion for the hospitality industry, we would love to hear from you. Please submit your resume for consideration.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Marriott travel discount

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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