Home Health Care Operations Manager

Caring for Family of Companies; Beaverton (OR); On-site; USD 80,000 - 120,000; Full time

Job summary

A family-focused organization is seeking an Operations Manager to oversee multi-site operations and ensure compliance in healthcare settings. This role includes training staff, handling client relations, and maintaining quality assurance. Join a supportive team dedicated to high-quality care and making an impact in the community.

Benefits

Paid Time Off and Holidays

Health insurance with up to 100% premium coverage

401K with employer match

No-cost Employee Assistance Program

Pet Insurance

Qualifications

• Minimum of 2 years management experience in healthcare operations.

Responsibilities

• Support multi-site branch operations including quality assurance and client relations.
• Train and mentor operations staff.
• Analyze operational data to identify deficiencies.

Skills

Management

Quality Assurance

Compliance

Training

Client Relations

Job description

WHO WE ARE LOOKING FOR - We seek individuals who are:

• Driven by an inner sense of purpose to impact others
• Collaborative, committed to getting things done
• Dedicated to excellence in their role
• Proactive, innovative, and experts in their own areas

WHAT SETS US APART - At Caring for Family of Companies, a family-owned and family-focused organization, we cultivate a team of mission-driven experts who embody our vision and culture of providing high-quality support to our Entities, Employees, and Clients. We are dedicated to creating an invigorating, purpose-filled work environment and valuable careers for our team members.

COMPANY CULTURE

Join Our Growing Team at Caring for Family of Companies!

We offer more than a job—we invite you to be part of something special. As we expand, we seek compassionate, self-motivated individuals who thrive in a team-oriented environment emphasizing respect, collaboration, and support. Our growth is driven by our commitment to exceptional care and expansion into new markets. We pride ourselves on a culture that fosters growth and impactful work. If you’re passionate about helping others and contributing to a team that values compassion and ownership, join us in shaping a brighter future!

Learn more about our innovative approach in this quick 2-minute video: https://www.youtube.com/watch?v=9RuitZ9CoKk.

ROLE RESPONSIBILITIES

As Operations Manager, you will support multi-site branch operations, including quality assurance, positive client outcomes, industry compliance, client and community relations, licensing/survey support, and other organizational initiatives, such as:

• Travel frequently to serve as Interim Designee for regional office vacancies.
• Provide training, mentoring, and support for new hire operations staff.
• Serve as liaison between Client Authorization Expirations and Case Managers to ensure valid authorizations for service hours.
• Maintain operational continuity and stability during change.
• Address operational questions and ideas through centralized communication channels.
• Participate in weekly office meetings.
• Deliver ongoing professional development to ensure compliance with policies and procedures.
• Train staff on new policies and processes, overseeing implementation and standardization.
• Update SOPs and training guides as processes evolve.
• Represent the company at industry conferences, providing insights and recommendations.
• Review operational processes for compliance and efficiency, recommending improvements.
• Prepare regional offices for licensing surveys through internal evaluations.
• Ensure adherence to policies and licensing regulations.
• Support and guide licensing surveys on-site.
• Conduct quality assurance evaluations to enhance service quality and compliance.
• Analyze operational data to identify deficiencies and implement corrective actions.

ROLE QUALIFICATIONS

• Minimum of 2 years management experience in healthcare operations.

COMPREHENSIVE WELLNESS PORTFOLIO

Our support includes:

• Paid Time Off and Holidays
• A Bonus Personal Celebration Day
• Health insurance with up to 100% premium coverage for employees and additional support for dependents
• Dental and Vision Insurance
• Company-paid $25,000 Life Insurance
• 401K with employer match
• No-cost Employee Assistance Program, including mental health, financial, and childcare support
• Pet Insurance
• Ongoing professional development and leadership coaching
• Comprehensive training and orientation week
• A family-first, supportive work culture