Operations Manager

Clean Team, Inc.; Bay City (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Robust leadership growth opportunities

Comprehensive training

Job summary

Clean Team, Inc. is seeking a hands-on Operations Manager to lead daily branch operations in Bay City, MI. You will drive performance, accountability, and service excellence across accounts.

The role partners with the General Manager to optimize staffing, budgets, and logistics, guiding a team of managers and support staff in a fast-paced environment. Strong leadership, scheduling, and communication skills are essential.

Qualifications

• Experience in operations leadership for commercial cleaning, janitorial, or hospitality sectors.
• Strong scheduling and labor management skills with accountability.
• Proficiency with email and workforce management software.
• Excellent communication and problem-solving abilities.
• Reliable transportation and flexibility for dynamic operational needs.

Responsibilities

• Lead daily 4 PM manager meetings to align the team.
• Guarantee uninterrupted service across all customer locations.
• Support new account start-ups and coverage for open or emergency shifts.
• Monitor labor budgets, overtime, and labor reporting.
• Oversee inventory management and HR documentation.

Skills

Leadership

Scheduling

Communication

Problem solving

Team accountability

Tools

Chronotek

Workforce management software

Job description

Location

Bay City, MI

Schedule

Full-Time | Mid-Day Shift (11 AM to 8 PM) Flexible Scheduling as Business Dictates

About Clean Team

Clean Team is a growing commercial cleaning and facility services company committed to exceptional customer service, operational excellence, and dependable results. We prioritize strong leadership, accountability, and a supportive team culture. We are seeking a hands‑on Operations Manager to lead daily branch operations, drive performance, and support regional growth.

Position Summary

The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee accountability, customer retention, and budget execution. The ideal candidate is an organized, decisive leader comfortable making real‑time choices in a fast‑paced environment.

Key Responsibilities

• Leadership: Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator. Lead daily 4 PM manager meetings to maintain team alignment.
• Service Delivery: Guarantee uninterrupted service across all customer locations, support new account start‑ups, and coordinate coverage for open or emergency shifts.
• Financial Management: Monitor labor budgets, manage overtime, and track operational costs. Review employee timekeeping and labor reporting via Chronotek.
• Quality Assurance: Conduct daily building inspections, handle customer follow‑ups, professionally resolve concerns, and manage Level Board corrective action plans.
• Branch Logistics: Assist with recruiting, onboarding, and HR documentation. Oversee inventory management, supply deliveries, and operational logistics.

Qualifications

• Proven management or operations leadership experience (commercial cleaning, janitorial, or hospitality sectors preferred).
• Strong background in scheduling, labor management, and holding teams accountable.
• Proficient with email, professional reporting systems, and workforce management software.
• Excellent communication, problem‑solving skills, and comfort with customer‑facing visits.
• Reliable transportation and the flexibility to support dynamic operational needs.

What We Offer

• Competitive salary
• Robust leadership growth opportunities
• Comprehensive training

Join our team and make a direct impact on branch success!