Operations Manager

Med-National Staffing Inc.; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Med-National Staffing Inc. is seeking a Custodial Supervisor in the Baltimore area to lead custodial teams in university facilities. You will supervise, train, and evaluate staff while coordinating with facilities management to ensure service quality.

The role requires a high school diploma, at least five years in facilities or custodial services, and a valid driver’s license. Experience supervising union staff is a plus; strong scheduling and communication skills are essential.

Qualifications

• Must have strong supervisory experience in a facilities or service environment.
• Experience overseeing custodial operations and staff scheduling.
• Effective communication skills for coordination with multiple stakeholders.
• Basic computer literacy for attendance tracking and reporting.

Responsibilities

• Maintain close contact with management to discuss custodial needs for assigned facilities.
• Conduct inspections to ensure services are provided as directed.
• Oversee use and care of equipment and supplies.
• Assist in development of guidelines for custodial standards and events.
• Supervise custodial staff and handle personnel actions per guidelines.
• Compute and document weekly hours and monitor attendance.
• Provide training to staff in groups and one-on-one.

Skills

Supervisory experience

Custodial operations

Communication skills

Computer literacy

Education

High School Diploma or GED

Job description

The Custodial Supervisor is responsible for managing the custodial staff in buildings to which he or she is assigned.

Essential Job Functions

• Maintain close contact with the Manager of Custodial Services to discuss the custodial needs for his or her assigned facilities
• Conduct frequent physical inspections of the facilities to ensure that all services are provided as directed
• Participate in the quality assurance program, as implemented by the Manager of Custodial Operations
• Oversee and ensure the proper use and care of equipment and supplies
• Assist in the development of guidelines for standards in custodial and other programmed activities
• Assist in the coordination and performance of departmental responsibilities relating to special events and daily function setups
• Supervise the bargaining unit custodial staff in his or her assigned buildings
• Assist with personnel management, including interviewing prospective staff, disciplining and coaching employees, and upholding contractual and university personnel guidelines
• Compute and document weekly employee work hours and monitor and track employee attendance
• Provide training to employees one-on-one and in group settings
• Foster a working environment of inclusiveness and respect and promote good employee morale

Scope of Responsibility

The supervisor’s responsibilities include fostering a cooperative relationship between Facilities and Real Estate and the university departments being provided custodial services, maintaining a high level of service quality, and supervising the staff engaged in these activities. The custodial supervisor is a frontline supervisor with bottom‑line responsibility for achieving excellent results in both routine and project work by holding custodial staff accountable for performance and pursuing the objectives of the custodial department. The supervisor is responsible for the performance of their assigned staff and the quality of the services provided in their assigned buildings.

Decision Making

The custodial supervisor acts in accordance with the Manager of Custodial Services but must have problem‑solving skills and the ability to make decisions independently. Decisions pertaining to the authorization of overtime, response to emergency situations, application of the progressive discipline system, and responding to customer needs are several of the types of decisions the supervisor must routinely make.

Communication

The supervisor must have strong oral and written communication skills, and the ability to communicate at levels throughout the organization is essential. The supervisor must be fair but firm and maintain a positive, professional relationship with all subordinates.

Authority

The supervisor reports to the Manager of Custodial Services and/or the Custodial Services Manager on their assigned shift. The supervisor has direct line authority over the custodians in their assigned buildings and any others assigned to them from time to time.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Five years experience in facilities operations or custodial services is required.
• Valid driver’s license with good driving record required.

Experience

• Prior supervisory experience in a service business preferred
• Custodial experience preferred
• Associate or Bachelor’s degree preferred

Physical Requirements

• Ability to remain in a stationary position for extended periods of time
• Ability to operate a computer and other equipment on a frequent basis
• Ability to frequently communicate with coworkers
• Ability to see within normal parameters in order to visually inspect work
• Ability to move about
• Ability to occasionally lift, carry, or otherwise move objects and materials weighing up to 40 lbs
• Must be able to work off shifts as needed #IND1 #ZR