Operations Manager

Radial Inc.; Avon (IN); On-site; USD 82,000 - 112,000; Full time

Job summary

Radial Inc. seeks an experienced Operations Manager responsible for leading an operations team within a fulfillment environment. This role includes overseeing daily operations, ensuring quality, and managing team performance while fostering a culture of continuous improvement. The ideal candidate will possess strong leadership and process improvement skills, making a significant impact in a company committed to excellent customer service and employee development.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Generous PTO

Tuition assistance

Qualifications

• Bachelor’s degree preferred / HS Degree or GED required.
• Minimum 2 years of progressive Operations experience.
• Experience with process improvement ideologies wanted.

Responsibilities

• Manage inbound, pick/pack operations, and outbound shipments.
• Ensure quality assurance including establishing metrics.
• Lead the Individual Performance Management program.

Skills

Process improvement

Leadership

Data analysis

Communication

Education

Bachelor’s degree strongly preferred

HS Degree or GED required

Tools

Microsoft Office

Job description

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This range is provided by Radial Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$82,300.00/yr - $111,100.00/yr

Direct message the job poster from Radial Inc.

Radial Inc. (bpost a Belgium Post Company)

Operations Manager

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for an Operations Manager.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial

WORK SCHEDULE: WED - SAT 8 AM - 6:30 PM

Role Summary:

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

Responsibilities:

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.

Qualifications:

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar/Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills.
• Must be able to lift 50lbs.
• Must be able to push or pull carts of up to 100 lbs.

Travel:

• This position is not remote.
• Travel is not required.
• Opportunities to develop and explore career advancement
• Competitive benefits package (medical, dental, vision, paid life insurance/disability, employer HSA funding)
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Want to join an organization with an inclusive work culture? No need to look any further. Apply now!

Click Here for All Open Jobs at Radial

Access this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Distribution, and Supply Chain

• Industries

  Warehousing and Storage and Transportation, Logistics, Supply Chain and Storage

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

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