Operations Manager

Advantage Investigations; Austin (TX); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, STD, LT

401k with 2% match

Job summary

Advantage Investigations seeks an Operations Manager to lead a team of investigators across surveillance projects, reporting, and quality control. This remote role requires residence in Florida or Texas and an active Class C PI license. You will supervise training, scheduling, and performance metrics to meet client objectives.

The role emphasizes leadership, timely written reports, and continuous improvement within a fast-paced environment. Competitive salary and bonus opportunities are provided.

Qualifications

• 5+ years of management experience.
• 7+ years of surveillance experience.
• Active Texas Class C PI license or willingness to obtain.
• Resides in Texas and holds a Texas license.
• Strong organizational and communication skills.

Responsibilities

• Training investigators on equipment use, best practices, and safety.
• Provide timely, consistent communication on expectations and performance.
• Plan surveillance strategies and audit GPS data for optimal coverage.
• Schedule cases and investigators to meet client needs and company goals.
• Review and edit written timelines and reports for clients.
• Approve payroll and expenses for investigators.
• Oversee projects and drive cross-functional collaboration.
• Identify opportunities to improve processes and services.

Skills

Management

Surveillance experience

Leadership

Communication skills

Organizational skills

Strategic thinking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Austin, TX, US

Salary Range: $75,000.00 To $85,000.00 Annually

For the past 28 years, Advantage Investigations has been the Nation’s only insurance defense investigation firm that invests in the operational capabilities necessary to produce consistent, high-quality results—ultimately helping our clients \"See What’s True.\"

With over 200+ licensed private investigators Nationwide, Advantage uses strategic planning and technology to give our clients greater clarity on a claimant's daily activities. Providing Covert Surveillance, Claims Investigations, Net-Sweep Investigations, Remote Controlled Surveillance and more, we’re able to save our clients time and money on insurance fraud cases.

Job Purpose

The Operations Manager is responsible for managing a team of Investigators, or assigned team, within a defined geography to conduct covert surveillance, obtain video documentation and provide descriptive written reports of subjects in support of client objectives and Company quality standards. This is a full-time, exempt, remote position that does require you to reside in the State of Florida and hold a Class C PI License.

Duties & Responsibilities

• Training– Developing Investigators on the proper use of company equipment, surveillance “best practices” and company policies, especially in the areas of safety and regulatory compliance.


• Performance Management – Providing timely and consistent communication to investigators on job expectations, case performance and individual team member development objectives.


• Surveillance Game Planning – Consulting with investigators on appropriate surveillance strategies for individual cases, before and throughout the investigative process, to include auditing GPS data to ensure optimal Investigator positioning for results.


• Scheduling – Scheduling individual cases and Investigators to meet individual client needs and company objectives.Approving investigator paid and unpaid time-off while maintaining company service levels.


• Written Reports – Reviewing and editing written timelines for approval to Account Managers for distribution to clients.


• Payroll Reporting– Approving investigator payroll and expenses.


• Project Management-Oversee and participate in assigned projects from start to finish. This requires cross-functional collaboration within the company.


• Continuous Improvement –Identify opportunities to enhance operational process and services by introducing incremental changes.


• Critical Decision Making –Identify issues and resolve time sensitive challenges that may arise. At times, this may require creativity and innovation to find the best solutions to issues.


• Mentorship of Employees – Actively guide and support other by sharing expertise and experience to help skill development of others.

Specific Measures of Success

• Conduct talent assessment of team to identify A, B and C Players and inform recruiting priorities


• Maintain a team of investigators who meet the following KPI’s at the case level:


• Obtain 65% capture rate on cases worked


• Obtain an average of 12 minutes of video per day


• Maintain timely (by end of day) completion of daily action details to include timeline and uploading of video


• Maintain a 14 day turnaround time (TAT) on scheduling and completing a case

Qualifications & Requirements

• 5+ years of experience in management


• Preferred experience managing investigators in the industry


• 7+ years of surveillance experience


• Resides in the State of Texas and have an active Texas license


• SIU Field Experience a plus


• Must currently have a Class C PI License


• Strong organizational and communication skills


• Creative thinker


• Build trust and lead by example


• Demonstrated ability to lead with integrity and thrive in a fast-paced environment

Compensation

$75,000 to $85,000 (commensurate with experience and qualifications) eligibility for bonus structure. Employees are paid on a bi-weekly basis.

Company Benefits / What we Offer:

• Competitive salary, with bonus opportunity


• High-impact role with direct access to senior leadership


• A collaborative and entrepreneurial work environment


• Medical, Dental, Vision, Life, STD, LTD, HSA, DCFSA, Accident, Cancer, Critical Illness, Pet insurance


• 401k with 2% match

Advantage Investigations is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.