Operations Manager

Training Wheels ABA; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Training Wheels ABA in Austin, TX is seeking an Operations Manager to lead center operations and partner with clinical leadership to drive performance, client access, and financial outcomes.

You will oversee daily operations, staffing, scheduling, onboarding, and reporting, focusing on KPIs, compliance, and a positive team culture while delivering measurable improvements.

Qualifications

• 4+ years of experience in healthcare, ABA, or a related operations environment.
• Experience managing or monitoring financial performance and KPIs.
• Experience with scheduling systems, staffing, and utilization targets.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• The ability to make confident decisions and lead teams.

Responsibilities

• Oversee efficient and effective daily operations.
• Support appropriate staffing levels, attendance, and coverage.
• Drive client utilization and access to care.
• Partner with clinical leadership to support parent and family engagement.
• Monitor and support revenue and financial targets.
• Track KPIs and identify opportunities for improvement.
• Ensure operational and compliance standards are maintained.
• Oversee scheduling processes and staffing needs.
• Coordinate onboarding and integration of new hires.
• Monitor center performance and provide regular operational reporting.
• Identify operational challenges and implement solutions to improve efficiency.

Skills

Leadership

Communication

Organization

Time management

Problem solving

Interpersonal skills

Decision making

Accountability

Scheduling systems

Excel

Reporting systems

Education

Bachelor's degree

Tools

Excel

Reporting systems

Job description

Job Details

Job Location: Corporate - Austin, TX 78752-3717

Salary Range: $70,000.00 - $80,000.00 Salary Operations Manager

Training Wheels ABA Central Austin & Surrounding Areas, TX Full-Time | Exempt

Lead Operations. Drive Performance. Make an Impact.

The Role

The Operations Manager serves as the operational leader of the center, working closely with the Clinical Director and clinical leadership to ensure the center operates efficiently while supporting strong team performance, client access, and financial outcomes.

You will partner closely with the Clinical Director and clinic leadership to:

• Oversee efficient and effective daily operations
• Support appropriate staffing levels, attendance, and coverage
• Drive strong client utilization and access to care
• Partner with clinical leadership to support parent and family engagement
• Monitor and support revenue and financial targets
• Track key performance indicators (KPIs) and identify opportunities for improvement
• Ensure operational and compliance standards are consistently maintained
• Support a positive, accountable, and engaged team culture
• Oversee scheduling processes and staffing needs
• Coordinate onboarding and operational aspects of new-hire integration
• Monitor center performance and provide regular operational reporting
• Identify operational challenges and implement solutions that improve efficiency and performance

The Operations Manager will report directly to the Director of Finance & Operations while working closely with the Clinical Director to align operational priorities with clinical needs, client experience, and overall center performance.

What We're Looking For

We're looking for a proactive leader who can take ownership, make informed decisions, and keep the big picture in focus.

Ideal candidates will have:

• 4+ years of experience in healthcare, ABA, or a related operations environment
• Experience managing or monitoring financial performance and KPIs
• Experience with scheduling systems, staffing, and utilization targets
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• The ability to make confident decisions and prioritize independently
• Strong problem-solving skills with a solutions-oriented mindset
• Experience leading teams and holding others accountable
• Proficient in excel and reporting systems
• A bachelor's degree preferred, but not required

Why This Role Matters

At Training Wheels ABA, our Operations Managers play a critical role in creating successful centers and ensuring our teams have the support they need to provide high-quality care.

Your leadership directly impacts:

• Center Performance
• Team Engagement, Attendance & Retention
• Client Access & Utilization
• Parent & Family Experience
• Operational Efficiency
• Financial Sustainability

This is more than a day-to-day operations role. It's an opportunity for someone who wants ownership, visibility, impact, and long-term growth within a growing healthcare organization.

Compensation & Incentives

• Base Salary: $70,000–$80,000
• Performance Bonus: Up to $1,000 per month based on clinic performance metrics
• Full-Time, Exempt Position
• Opportunities for continued growth as Training Wheels ABA expands

Responsibilities and scope may evolve as the organization continues to grow.