Center Operations Manager

Kaleidoscope ABA Therapy Services; Chelmsford (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Disability insurance

Life insurance

401k

Weekly pay

Job summary

The Center Operations Manager will oversee day-to-day operations at the Chelmsford, MA center, including scheduling, staffing, customer service, reporting, and general administrative tasks in support of the Center's operations.

They will maintain accurate records related to staffing and delivery of service for each case and assist in master schedule creation and management, ensuring adequate staffing per insurer requirements.

Qualifications

• Must be able to manage scheduling and operations at the center.
• Display a high standard of ethical conduct and maintain confidentiality.
• Exhibit honesty and integrity in daily work.
• Work with internal and external clients in a courteous, cooperative manner.

Responsibilities

• Oversee day-to-day center operations, scheduling, and staffing.
• Support HR, Operations, and Clinical departments as needed.
• Maintain accurate records related to staffing and service delivery.
• Create, maintain, and manage a master schedule aligned with budgeted hours.

Skills

Strong rapport-building

Sense of urgency

Time management

Organizational skills

Multitasking

Communication skills

ABA coordination

Education

Bachelor's Degree or equivalent

Marketing, Business Administration, or Healthcare

Tools

Microsoft Office

Outlook

Zoom

GoToMeeting

ReThink

Job description

Title: Center Operations Manager

Location: CHELMSFORD, MA

Join an established Kaleidoscope ABA and growing organisation as the Program Operations Manager position is an integral part in Kaleidoscope ABA's mission to deliver therapeutic services to children with autism.

Summary:

The Center Operations Manager will be involved in many facets of the business including day-to-day management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Operations Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

Benefits & Advantages:

• Medical, Dental, and Vision Insurance through United Healthcare.


• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.


• Long-Term Disability and Life Insurance.


• 401k with a 6% match and a two-year vesting schedule.


• Weekly Pay each Thursday.

Job Qualifications:

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, be able to react to change productively, and handle other essential tasks as assigned. The individual must possess professional knowledge and experience regarding scheduling and skills pertinent to operations.


• Display a high standard of ethical conduct and respect confidentiality principles.


• Exhibit honesty and integrity.


• Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.

Education:

• \" Bachelor's Degree or equivalent work experience.


• \" Bachelor's degree in Marketing, Business Administration, or Healthcare, preferred.

Experience:

• \" 1-2 years medical, dental, therapy, PT, OT office (or similar) administration or scheduling required.


• \" 3-5 years experience preferred.


• \" Prior Practice Managers are encouraged to apply.

Skills & Abilities:

• Strong rapport-building skills, especially on the phone.


• Sense of urgency.


• Ability to work independently towards assigned goals.


• Excellent time management and organization skills.


• Ability to manage multiple tasks, prioritize tasks, and meet deadlines.


• Attention to detail.


• The ability to administer processes across the company consistently.


• Superb communication skills.


• Able to work collaboratively with ABA personnel.


• Ability to listen and communicate well with management, staff, and families/clients.


• Professional appearance and presentation required.

Computer Skills:

• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint is an essential skill.


• Proficiency in using email and Outlook.


• Ability to keep accurate records, work in the database, use Excel, and track processes accurately.


• Ability to use Zoom meeting and Go To Meeting software.


• Ability to learn ReThink software within 30 days.

Working Conditions:

• Exposure to constant or intermittent sounds is sufficient to cause distraction.


• High demand for telephone work.


• Considerable stress may occur at times due to the pressure of meeting deadlines.


• Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs.


• Performing these duties on a full-time basis is an essential function of this position.


• Must have the ability to read and respond to emails and accept calls outside of work hours.

Kaleidoscope Family Solutions ABA and its subsidiaries and affiliates do not discriminate and are Equal Opportunity Employers.