Operations Manager

South Key; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K with employer matching

Career growth opportunities

Job summary

South Key is seeking a results-driven HR/Operations professional to join a high-growth SaaS company in Atlanta. You will partner with executives and department leaders to scale onboarding, culture, and organizational effectiveness while driving cross-functional initiatives.

You’ll lead meetings, manage projects with multiple stakeholders, and champion data-driven operations. A strong candidate will combine people-centric leadership with process improvement to support rapid scaling and employee

Qualifications

• 3-5+ years of experience in a Human Resources role or an Office Management role with HR duties
• Experience in onboarding, engagement, culture, or workplace experience
• Experience coordinating cross-functional teams and driving organizational initiatives
• Experience facilitating meetings and managing projects involving multiple stakeholders

Responsibilities

• Partner with functional leaders to help their teams achieve peak performance and align around shared business objectives.
• Lead recurring cross-functional meetings involving Sales, Account Management, Product, and other departments.
• Review key performance metrics and facilitate discussions around revenue, customer success, operational, and product development goals.
• Identify organizational roadblocks and proactively facilitate collaboration to resolve issues before they impact execution.
• Track action items, follow through on commitments, and promote accountability across teams.
• Recommend and implement improvements to internal communication, workflows, and processes.
• Champion HubSpot adoption and training as Super Administrator, overseeing data integrity and advanced reporting.
• Coordinate internal meetings, company communications, and special projects.
• Partner with our international operations specialist team to promote consistency and collaboration.
• Proactively address team dynamics or communication issues before they escalate.
• Design and coordinate employee engagement initiatives, recognition programs, and culture-building activities.

Job description

South Key is actively searching for one of its clients!

About the Client

A high-growth technology company headquartered in Midtown Atlanta that provides an innovative SaaS platform enabling organizations to digitize critical business processes through advanced cloud architecture, intelligent automation, and real-time insights. Serving a diverse portfolio of enterprise and mid-market customers, we're an industry innovator poised for significant expansion. You'll partner with our CEO and leaders across Sales, Account Management, Product, and our international team to foster communication, organizational effectiveness, and a collaborative, high-performing culture. You'll connect people, processes, and priorities across the organization—facilitating productive cross-functional meetings, operations, employee onboarding, employee engagement, and ensuring teams have the structure, accountability, and support needed to execute successfully.

This is an outstanding opportunity for someone who enjoys bringing people together, solving organizational challenges, and helping a growing technology company scale.

Primary Responsibilities

Cross-Functional Operations

• Partner with functional leaders to help their teams achieve peak performance and align around shared business objectives.
• Lead recurring cross-functional meetings involving Sales, Account Management, Product, and other departments.
• Review key performance metrics and facilitate discussions around revenue, customer success, operational, and product development goals.
• Identify organizational roadblocks and proactively facilitate collaboration to resolve issues before they impact execution.
• Track action items, follow through on commitments, and promote accountability across teams.
• Recommend and implement improvements to internal communication, workflows, and processes.
• Champion organization-wide HubSpot adoption and training as Super Administrator, overseeing data integrity and advanced reporting to support the operations.
• Coordinate internal meetings, company communications, and special projects.
• Partner with our international operations specialist team to promote consistency and collaboration.

People Operations & Culture

• Ensure new hires receive the tools, resources, and training needed to become productive quickly.
• Continuously improve the onboarding experience as the company grows.
• Partner with leadership in establishing HR initiatives that improve organizational compliance, efficiency and culture.
• Partner with leadership to reinforce company values, strengthen communication, and build an environment where employees can do their best work.
• Proactively address team dynamics or communication issues before they escalates.
• Design and coordinate employee engagement initiatives, recognition programs, team celebrations, company lunches, milestone events, and other activities that strengthen culture and morale.
• Help create an employee experience that people will remember as one of their most rewarding.
• Support People Operations initiatives that enhance employee engagement and retention.

Ideal Candidate

• Outstanding interpersonal, relationship-building, and communication skills.
• High emotional intelligence with the ability to influence, coach, and build trust across all levels.
• Natural leadership presence with exceptional diplomacy and sound judgment.
• Passion for creating an engaging, people-first workplace where individuals and teams thrive.
• Strong organizational, project management, and follow-through skills.
• Ability to anticipate challenges, solve problems proactively, and manage multiple priorities.
• Comfortable working directly with executive leadership and serving as a trusted business partner.
• Self-starter who enjoys building processes, improving operations, and helping organizations scale.

Required Experience

• 3-5+ years of experience in a Human Resources role or an Office Management role with HR duties
• Experience in employee onboarding, engagement, culture, or workplace experience.
• Experience coordinating cross-functional teams and driving organizational initiatives.
• Experience facilitating meetings and managing projects involving multiple stakeholders.

Preferred Experience

• Previous experience in a SaaS or technology environment.
• Previous experience within supply chain, logistics, or warehousing operations
• MBA preferred, not required

How You Benefit

• Annual salary of $65K-$85K aligned with experience level
• 401K with employer matching
• Play a key role in shaping the future of a rapidly scaling technology company offering great future career growth.

EEOC/ADA Statement

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran.