Additional Services Technician

The Shield Co Management, LLC; Grand Rapids (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision

401(k) match

Employee discounts

Job summary

The Shield Co Management, LLC is hiring an Additional Services Technician in Grand Rapids, MI to deliver specialized pest control and home protection services with a strong focus on customer care and accurate documentation.

Responsibilities include performing termite and mosquito control, insulation installation, and exclusion work, while maintaining safety with ladders and power tools. Valid driver’s license and driving history are required.

Qualifications

• 1+ years of customer service experience required.
• Must be 21 years of age or older.
• Possess a valid driver’s license and 3+ consecutive years of driving history.
• Earn and maintain state-required pest control training and licensing if applicable (provided).

Responsibilities

• Perform specialized pest control services including termite control and mosquito treatments.
• Complete initial indoor and outdoor pest control applications for new customers with attention to quality and detail.
• Explain treatment plans and benefits while addressing customer questions.
• Follow service routes and schedules, coordinating with office staff and management for efficient delivery.
• Maintain accurate customer, service, and appointment records using company systems.
• Inspect and maintain vehicles, equipment, and PPE for safe operations.

Skills

Customer service

Mechanical aptitude

Driving

Ladder safety

Tools

Power tools

Job description

4515 Broadmoor Ave SE Grand Rapids, Michigan 49512

Position Summary

The Additional Services Technician provides specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. This role combines hands‑on service delivery with exceptional customer care, ensuring high-quality results, accurate documentation, and safe, efficient operations.

Responsibilities

• Perform specialized pest control services, including termite control, mosquito treatments, insulation installation, exclusion work, and other additional service offerings.
• Complete initial indoor and outdoor pest control applications for new customers with a focus on quality, thoroughness, and attention to detail.
• Deliver exceptional customer service by explaining treatment plans, service features, and benefits while addressing customer questions and concerns.
• Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery.
• Maintain accurate and organized customer, service, and appointment records using company technology and systems.
• Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations.
• Promote customer satisfaction by consistently delivering high‑quality service and adhering to company standards and procedures.

Qualifications and Requirements

• 1+ years of customer service experience required and demonstrated mechanical aptitude and familiarity with construction‑related tasks, including operating ladders and power tools safely and effectively.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of the role.
• Earn and maintain state‑required training and pest control licensing if applicable (provided).

Why Work for EcoShield Pest Solutions?

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. EcoShield Pest Solutions is proud to offer competitive pay and full benefits! Weekly Pay – get paid every Friday! Paid sick and vacation time along with 10 company‑paid holidays. Comprehensive benefits package including medical, dental, and vision options. 401(k) with a competitive match. Access to the Employee Assistance Program (EAP). Discounted pest control services for employees and their friends and family. Base pay is one part of our total compensation package. This position offers an hourly base pay range of $18.00 - $21.00, plus additional compensation opportunities. Please note that actual earnings beyond base pay will vary based on sales.

Benefits & Compensation

• Weekly Pay – get paid every Friday!
• Paid sick and vacation time along with 10 company‑paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.
• Base pay is one part of our total compensation package. This position offers an hourly base pay range of $18.00 - $21.00, plus additional compensation opportunities. Please note that actual earnings beyond base pay will vary based on sales.

Physical Demands and Working Requirements

Capable of regularly lifting up to 50 pounds, with occasional heavier lifting. Requires clear vision for both close and distant tasks, with adjustable focus. Must be able to stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. Moderate noise level in the work environment. Potential exposure to pests, mold, allergens, and structural hazards; safety gear required.

Equal Opportunity & Diversity Statement

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

Employee Benefits and Wellness Information

• Comprehensive Health Coverage – Medical, dental, and vision plans designed to fit your needs
• Financial Well-Being – 401(k) with company match to help you plan for the future
• Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars
• Income Protection – Short- and long-term disability and life insurance options
• Wellness & Mental Health Support – Employee Assistance Program and wellness resources
• Flexible Care Access – Virtual care options for convenient, on‑demand support
• Growth & Stability – A company that invests in your long‑term success