Operations Manager

GES - Global Experience Specialists; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee all operational aspects of Show-Site operations. This role involves coordinating logistics, managing teams, and ensuring exceptional customer service while adhering to business standards. The ideal candidate will possess strong organizational and communication skills, along with a solid background in operations management. This position offers a dynamic work environment with opportunities for travel and professional growth. Join a forward-thinking company where your contributions will directly impact the success of events and client satisfaction.

Benefits

401K with company match

Health, vision, dental insurance

Wellness benefits

Career development

Employee assistance

Vacation

Community involvement

Team activities

Qualifications

• 3-7 years in operations with supervisory experience.
• Experience reading floor plans and construction drawings.

Responsibilities

• Coordinate all operational aspects of Show-Site operations.
• Manage people and assets to control direct costs.
• Ensure proper billing and documentation for accurate invoicing.

Skills

Operations Management

Customer Service

Financial Acumen

Problem Solving

Communication Skills

Organizational Skills

Strategic Planning

Education

College Degree

Tools

CAD

Adobe

Job description

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• Candidate must reside in the Atlanta or Nashville area

Coordinate and develop all operational aspects of all Show-Site operations, including Freight, Logistics, and Decorating. Deliver the highest level of customer service efficiently. Reports directly to the Senior Operations Manager.

Responsibilities

• Coordinate and develop all operational aspects of Show-Site operations
• Understand and work in lateral work streams
• Lead Accounts (Level Owner, Hall Owner, Event Owner)
• Fulfill roles in Show Planning process as required
• Manage to Key Performance Indicators
• Adhere to Business Standard Operating Procedures
• Understand all lines of business for event production
• Develop implementation plans for assigned shows to meet labor and margin goals
• Manage people and assets to control direct costs
• Ensure proper billing and documentation for accurate invoicing
• Review labor calls and staffing plans with Senior Operations Manager
• Track and report labor and productivity
• Document grievances and disciplinary actions
• Manage OSHA, DOT, and safety compliance
• Understand Management Rights and Collective Bargaining Agreements
• Perform other duties as assigned

Qualifications

• College Degree preferred
• 3-7 years in operations with supervisory experience
• Experience reading floor plans and construction drawings; CAD and Adobe experience preferred
• Strong organizational and communication skills
• LEAN Six Sigma or continuous improvement experience preferred
• Ability to interface with staff, customers, and senior managers
• Proficiency in financial and computer skills

Must Have

• Integrity
• Team player
• Adaptability & Composure
• Business & Financial Acumen
• Customer Service Orientation
• Problem Solving & Analysis
• Decisiveness
• Collaboration
• Strategic Planning
• Influencing Others

Work Environment

• Adaptability to multiple settings and responsibilities
• Ability to work under pressure
• Work nights, weekends, and at show sites
• Long hours during busy months
• Travel up to 50%
• Work in noisy, crowded, and variable temperature conditions
• Work alone and with teams; union and non-union employees

Benefits

• Competitive salaries
• 401K with company match
• Health, vision, dental insurance
• Wellness benefits
• Career development
• Employee assistance
• Vacation
• Community involvement
• Team activities

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management, Manufacturing
• Industry: Events Services