Operations Manager

City of New York; All (MO); On-site; USD 106,000 - 154,000; Full time

Job summary

The City of New York is seeking an Operations Manager to provide operational support within the Bureau of Planning, Program Integration, and Evaluation. This role involves overseeing budgets, managing procurement and administrative tasks, and facilitating collaborations across various units to enhance program effectiveness. Candidates should have advanced degrees and extensive experience in budget management and operations.

Benefits

Public Service Loan Forgiveness eligibility

Inclusion in 55a Program for persons with disabilities

Qualifications

• Master's degree in relevant fields.
• 2 years of experience in managerial capacity.
• Strong knowledge of NYC administrative systems.

Responsibilities

• Oversee Bureau budgets and maintain monitoring protocols.
• Act as liaison to other operations units at DYCD.
• Support design and tracking of metrics to illustrate PPIE’s impact.

Skills

Strong oral communication

Strong written communication

Excel skills

Project management

Budget management

Education

Master's degree

Baccalaureate degree

Job description

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The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD’s initiatives include COMPASS, the City’s comprehensive afterschool system, Beacon Community Centers, adult and youth literacy programs,

youth employment programs, services for runaway and homeless youth, community safety programs, and community development programs.

DYCD also collaborates with other City agencies on a range of mayoral initiatives to improve City services and ensure greater opportunities for minority and

immigrant youth and families.

This role would be situated within the Bureau of Planning, Program Integration, and Evaluation (PPIE), whose mission is to design tools, processes, and policies to drive growth, impact, and innovation that make DYCD, its programs, and CBOs more effective.

PPIE drives the implementation of best practices and data-informed decision-making both internally and externally. The Bureau supports continuous improvement through capacity building and training to DYCD staff and providers; analyzing and elevating data and community voices; convening stakeholders; increasing funding for innovation and expansion; and developing centralized approaches and systems to support a unified vision for DYCD.

Role

This role would provide operational support to all Offices of PPIE. Reporting to the Assistant Commissioner for PPIE, the Operations Manager will:

Oversee the development and approval of Bureau budgets, including Capacity Building and Evaluation contracts; Federal, State, and private grants; and other budgets managed by the Bureau as needed and maintain monitoring and reporting protocols for budget spenddown. Facilitate and track registration of PPIE-related contracts in PASSPort and DYCD’s internal systems.

• Structure and maintain organizational systems for PPIE, such as Sharepoint and MS Project. Manage and track invoice submission and processing.
• Act as the content expert in PPIE on relevant administrative systems (PASSPort, DYCD internal
  
  

systems, federal grant systems, etc.)

• Input procurement information into PASSPort (e.g., RFP questionnaires, procurement document
  
  

uploads)

• Provide administrative support for grant awards, including coordination of procurement actions, budget
  
  

approval, and system entry.

• Act as a liaison to other operations units at DYCD, including the central Agency Operations team.
• Act as a liaison to administrative units within DYCD to move PPIE contract, procurement, and budget
  
  

processes forward.

• Development and tracking of internal PPIE Standard Operating Procedures (SOPs) for the Bureau and
  
  

individual Offices within the Bureau.

• Support the design and tracking of metrics to illustrate PPIE’s impact and conduct appropriate
  
  

performance management.

• Plan Bureau-wide professional development opportunities based on identified needs and available resources.
  
  

Follow up on requests submitted to PPIE for support via ServiceNow or other ticket system.

• Coordinate the updating of DYCD’s public-facing Document Library with appropriate units.
• Liaise with DYCD Communications team to develop and maintain PPIE branding standards and
  
  

templates for presentations, agendas, and documents.

• Other tasks as assigned.
  
  

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
  
  

Preferred Skills

Strong oral, written communication, and Excel skills. Knowledge of NYC administrative systems (e.g., PASSPort) and/or DYCD systems. Comfortable learning new data and administrative systems quickly. Expertise in budget and contract management. Excellent project management skills, including ability to develop and manage processes involving multiple stakeholders and deadlines. Proven record of establishing strategic relationships quickly and effectively. Experience developing processes for large and varied teams.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $106,602.00 – $153,362.00

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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