Operations Management Trainee

Ryder System, Inc.; West Sacramento (CA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(K) Savings Plan with company match

Health and welfare benefits

Paid time off (PTO)

Discounted stock purchase options

Comprehensive training and development

Job summary

Ryder System, Inc. in West Sacramento, CA seeks an Operations Management Trainee (OMT) to develop leadership and operations knowledge through an 18–24 month program. You’ll work with multiple teams to learn processes, metrics, and strategies for customer retention and operational excellence.

The role is part of a structured program with exposure to sales, maintenance, and logistics functions, offering training, benefits, and opportunities for advancement within a Fortune 400 company.

Qualifications

• Bachelor's Degree, required.
• 1 year or more in customer service with issue resolution, preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advanced skills are required.
• Basic understanding of Business Finance, controls, and metrics. Beginner skills are required.

Responsibilities

• Provide quality customer interface and proactive management to ensure satisfaction.
• Coordinate with rental department to maximize utilization while serving lease customers.
• Partner with Sales on customer calls for new business and satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policies and processes are followed to optimize costs and upkeep.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.

Skills

Customer service

Communication

Multitasking

Time management

Detail-oriented

Interpersonal skills

Teamwork

Problem solving

Education

Bachelor's Degree

Tools

Excel

Word

Job description

Job Overview

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

Location & Schedule

Shop Location: West Sacramento, CA

Hours: 9AM TO 6:30PM

Schedule: Tuesday - Saturday

Compensation & Requirements

Salary – Paid Weekly**Bachelor's Degree, required**

Operations Management Trainee Program

The Operations Management Trainee (OMT) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. This position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
• 401(K) Savings Plan with a company match
• Discounted stock purchase options
• Performance-based annual cost of living increases
• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support
• The stability and peace of mind that comes with working for a World-Class, Fortune 400 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off (PTO) for Military Veterans.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practices required.
• Strong verbal and written communication skills required.
• Instills commitment to organizational goals required.
• Capable of multitasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment, required.
• Strong mechanical skills are required.
• Effective interpersonal skills and excellent influencing skills, required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), required.
• Ability to work independently and as a member of a team is required.

Qualifications

• Bachelor's Degree, required.
• 1 year or more in customer service with issue resolution, preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advanced skills are required.
• Basic understanding of Business Finance, controls, and metrics. Beginner skills are required.

Job Category

Operations and Support

Culture & Commitment

At Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Pay Type: Salaried Minimum Pay Range: $65,000.00 Maximum Pay Range: $65,000.00

Equal Opportunity Employer Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Screening Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Legal & Compliance

Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act