Operations Management Trainee

Ryder System, Inc.; Grand Prairie (TX); Presencial; USD 59.000 - 73.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) match

Stock purchase options

Maternity leave (12 weeks)

PTO for veterans

Training & development

Resumo da vaga

Ryder System, Inc. in Grand Prairie, TX is seeking a Customer Service Coordinator for an 18–24 month Operations Management Trainee (OMT) program. You will work with multiple teams to learn the business, align with customer retention, and develop leadership and operational knowledge in a Fortune 500 environment.

This salaried role offers weekly pay and a path to advanced roles. A Bachelor's degree is required, and candidates should be prepared to relocate and participate in a structured program

Qualificações

• Bachelor's degree required.
• 1 year or more in customer service with issue resolution preferred.
• Strong PC knowledge including spreadsheet and word processing software.

Responsabilidades

• Provide quality customer interface and proactive management to ensure satisfaction.
• Coordinate with rental and maintenance teams to optimize costs and asset utilization.
• Assist Sales in customer calls to grow business and satisfaction.
• Ensure PM scheduling, track breakdowns, and status updates for vehicles.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Formação

Bachelor's Degree

Ferramentas

Excel

Word

Descrição da vaga

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Job Description

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

Shop Location: Grand Prairie, TX

Hours: 11AM TO 7:30PM

Schedule: Monday -Friday

Salary – Paid Weekly

*Bachelors degree Required *

The Operations Management Trainee ( OMT ) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.

This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start your career with a successful and stable company.

Shop Location: Grand Prairie, TX

Hours: 11AM TO 7:30PM

Schedule: Monday -Friday

Salary – Paid Weekly

*Bachelors degree Required *

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support
• The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off (PTO) for Military Veterans.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practices required.
• Strong verbal and written communication skills required.
• Instills commitment to organizational goals required.
• Capable of multitasking, highly organized, with excellent time management skills. Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment, required.
• Strong mechanical skills are required.
• Effective interpersonal skills and excellent influencing skills, required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), required.
• Ability to work independently and as a member of a team is required.

Qualifications

• Bachelor’s Degree, required.
• 1 year or more in customer service with issue resolution, preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advanced skills are required.
• Basic understanding of Business Finance, controls, and metrics. Beginner skills are required.

Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

$66,050.00

Maximum Pay Range

$66,050.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a @ry