Operations Management Trainee

Robbins Recruiting; Scranton (Lackawanna County); On-site; USD 42,000 - 45,000; Full time

Job summary

A leading company in the semi-trailer rental industry is seeking an Operations Management Trainee. This role involves direct customer interaction, trailer inspections, and preparation for future management positions, with a focus on career growth and relocation opportunities. The company offers a competitive salary, benefits, and training to support your career development.

Benefits

Competitive Benefits package

Tuition Assistance up to $7k/year

Relocation assistance provided

Qualifications

• 1-2 years of customer service experience required.
• Willing to relocate upon promotion.
• Leadership or supervisory experience preferred.

Responsibilities

• Serving key clients, determining equipment needs, and explaining rental options.
• Inspecting trailers and managing customer accounts.
• Completing training to prepare for a role as an Operations Manager.

Skills

Strong analytical skills

Strong organizational skills

Customer service skills

Management qualities

Education

Bachelor's degree or equivalent experience

Job description

Robbins Recruiting Solutions LLC is Partnering with a Berkshire Hathaway Company that offers the stability of over 50 years in business!

Monday-Friday work schedule

My client is a leader in the semi-trailer rental industry in North America. For more than 50 years, my client has been focused on providing “the box” to trucking companies that supply manufacturing plants, grocery stores, and distribution centers with the products used in daily life. And as a subsidiary of Berkshire Hathaway, they have the financial backing to support their customers, and give our employees a level of stability that’s hard to beat.

The Role:

We are currently seeking talented customer service leaders who are open to a mobile career path and ready to build their skillset as a business manager through our Operations Management Trainee program.

Let's talk about what your career in Operations might look like:

• Training and Mentorship for a planned promotion & relocation package to a manager position at one of our other 46 nationwide rental locations (usually within the first 1-3 years of employment, including increased base pay, opportunity to earn bonuses, and continued opportunity for career growth.)
• Consistent Monday-Friday schedule
• Opportunity to earn bonuses in addition to base rate
• Competitive Benefits package including medical, dental, vision, life, disability, and 401k retirement savings
• Tuition Assistance for pursuing further education (up to $7k / year)

A typical day in this role might include:

• Serving customers like PepsiCo and FedEx when they need trailers, helping to determine their equipment needs, and explaining all of our trailer-rental options.
• Inspecting trailers using a hand-held device which includes checking for damage or equipment problems inside and underneath the trailer.
• Managing customer accounts including helping with credit and collections.
• Verifying customer insurance coverage.
• Assigning repair work to vendors and Lease trailer mechanics.
• Using technology to perform inventories, manage equipment, and other operational tasks.
• Completing training assignments to prepare you for your next role as an Operations Manager, in charge of customer service and employee supervision at your own rental branch.
• Occasional paid travel to include:
• Weeklong trip to St. Louis MO as part of our semiannual New Employee Orientation, complete with teambuilding activities and seminars covering supply chain.
• At least one visit to another of our nationwide rental branches for cross-training and performance evaluation opportunity.

Job Requirements

• Bachelor's degree or equivalent experience required
• 1-2 years of customer service experience
• Willing to relocate upon promotion into an Operations Manager role within your first 1-3 years of employment (once fully trained. Relocation assistance is provided as most of our Managers are promoted out-of-state to one of our other 46 nationwide branch locations.)
• Leadership or supervisory experience preferred.

Skills you'll need to succeed:

• Strong analytical and decision-making skills.
• Strong organization skills; including the ability to multitask and prioritize work.
• Strong customer service skills; including the ability to handle customer complaints and resolve issues to ensure a satisfactory resolution.
• Ability to facilitate difficult conversations through performance discussions with vendors.
• Management and leadership qualities; including ability to train, and develop skills of lower level employees.
• Ability to recognize opportunities for process improvement and recommend possible solutions.

$42,000 - $45,000 a year