Operations Management Trainee

Ryder System, Inc.; Iowa; Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) retirement plan

Life and disability insurance

Job summary

Ryder System, Inc. in Mt. Pleasant, IA seeks an Operations Management Trainee to join an 18–24 month structured program developing leadership and operational knowledge. You’ll collaborate with maintenance, asset management, sales and marketing to enhance customer satisfaction and optimize costs.

The role offers comprehensive training, relocation within the business after program completion, and a path to growth within a Fortune 500 company with over 85 years’ experience.

Qualifications

• Bachelor's Degree required.
• 1 year or more in customer service with issue resolution preferred.
• Strong PC skills including spreadsheets and word processing; advanced skills required.
• Basic understanding of business finance, controls and metrics; beginner skills acceptable.

Responsibilities

• Manage customer relationships with proactive management and issue resolution.
• Coordinate with rental department to maximize utilization for lease customers.
• Partner with Sales staff on customer calls for new business and satisfaction.
• Oversee PM scheduling, breakdowns and vehicle status; support technician planning.

Skills

Detail-oriented

Verbal and written communication

Multitasking

Time management

Problem solving

Interpersonal skills

Self-driven

Teamwork

Education

Bachelor's Degree

Tools

MS Excel

Word processing

Job description

## Operations Management TraineeApply: USA - Mt. Pleasant IA 52641: Full time: Posted Yesterday: R177569*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:Operations Management Trainee – Job DescriptionBUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTUREAt Ryder, our most important competitive advantage is our people. *CULTURE- INTEGRITY- FAMILY*. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!The **Operations Management Trainee** (**OMT**) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.Shop Location: MT Pleasant, IowaHours: 7:30AM TO 4:30PMSchedule: Monday -FridaySalary – Paid WeeklyIn addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:* Comprehensive training and the ability to continue your professional development* Regional and local Ryder resources to help guide and support* The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.* 12 weeks of paid maternity leave.* Additional day of Paid Time Off (PTO) for Military Veterans.Essential Functions* Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.* Coordinate with the rental department to ensure maximum utilization without compromising lease customers.* Partner with Sales staff on customer calls for new business and increased customer satisfaction.* Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.* Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.* Ensure accurate PM scheduling and follow-up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.Additional Responsibilities* Relocation within the business unit at the conclusion of the training program is required.* Performs other duties as assigned.Skills and Abilities* Detail-oriented with excellent follow-up practices required.* Strong verbal and written communication skills required.* Instills commitment to organizational goals required.* Capable of multitasking, highly organized, with excellent time management skills. Able to prioritize work.* Flexibility to operate and self-driven to excel in a fast-paced environment, required.* Strong mechanical skills are required.* Effective interpersonal skills and excellent influencing skills, required.* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), required.* Ability to work independently and as a member of a team is required.Qualifications* Bachelor's Degree, required.* 1 year or more in customer service with issue resolution, preferred.* Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advanced skills are required.* Basic understanding of Business Finance, controls, and metrics. Beginner skills are required.#LI-AC#INDexempt#FB**Job Category**Operations and Support**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. **Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:SalariedMinimum Pay Range:55,000Maximum Pay Range:55,000Benefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.