Operations Management Trainee

Ryder System, Inc.; Annapolis (MD); On-site; USD 44,000 - 60,000; Full time

Job summary

Ryder System, Inc. in Annapolis, MD is hiring an Operations Management Trainee. This 18-month, structured program develops leadership and operational knowledge, with exposure to customer retention and overall operational excellence.

You will work with cross-functional teams, receive mentorship, and relocate as needed to advance your career. Recent graduates are encouraged to apply, with competitive pay, full benefits, and 401(k) matching.

Qualifications

• Bachelor's Degree required.
• 1+ year in customer service with issue resolution.
• Strong PC skills: advanced spreadsheet and word processing.
• Basic understanding of business finance, controls, and metrics.

Responsibilities

• Maintain strong customer relationship through proactive management and issue resolution.
• Coordinate with the rental dept to maximize utilization for lease customers.
• Partner with Sales on customer calls for new business and satisfaction.
• Manage running costs and maintenance overheads; enforce policy to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales and Marketing for customer satisfaction.
• Ensure PM scheduling, follow up, breakdowns, and vehicle status updates; plan technician work.

Skills

Detail oriented

Verbal and written communication

Interpersonal skills

Time management

Multitasking

Self-driven / fast-paced environment

Mechanical skills

Independent and team work

Education

Bachelor's Degree

Tools

MS Excel

MS Word

MS PowerPoint

Job description

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Job Description

At Ryder, our most important competitive advantage is our people. As an Operations Management Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.

Shop Location: Annapolis Junction, MD 20701

Schedule: Monday to Friday, 5:00 am - 1:30 pm

Annual Salary – Paid Weekly

Bachelor’s Degree Required

Summary

The Operations Management Trainee (OMT) is an 18-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes and strategies to align with customer retention, all facets of operational excellence and metrics.

This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company.

With support, mentorship and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career.

This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares!

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation (https://newsroom.ryder.com/news/news-details/2022/Ryder-Named-One-of-the-Top-Companies-for-Women-to-Work-For-in-Transportation-in-2022/default.aspx)" by Women in Trucking, one of Fortune Magazine ’s "World’s Most Admired Companies (https://newsroom.ryder.com/news/news-details/2022/FORTUNE-Magazine-Names-Ryder-Among-Worlds-Most-Admired-Companies-for-10th-Consecutive-Year/default.aspx) ", & one of "Reader's Choice Excellence Awards (https://newsroom.ryder.com/news/news-details/2022/Ryder-Voted-Among-Top-10-3PLs-in-Readers-Choice-Excellence-Awards-by-Inbound-Logistics/default.aspx) " by Inbound Logistics. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award (https://https/www.businesswire.com/news/home/20220712005382/en/Ryder-Receives-Verizon%E2%80%99s-Supplier-Environmental-Excellence-Award)"

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills And Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills , Required.
• Instills commitment to organizational goals , Required.
• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
• Strong mechanical skills , Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Job Category: Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

$57,000

Maximum Pay Range

$57,000

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.