Operations Management Trainee

Ryder Supply Chain Solutions; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder is seeking an Operations Trainee in the United States. The role develops in transportation and logistics, offering fast growth, full benefits, 401k with match, PTO and employee discounts. Location is Columbia, MO with standard hours and a Monday–Friday schedule.

This program leads toward an Ops Supervisor role, with cross-functional exposure across Operations, Asset Management, Sales, Quality and Rental Management. Candidates should be coachable and eager to advance.

Qualifications

• Bachelor’s degree is required.
• One year or more customer service with issue resolution experience preferred.

Responsibilities

• Provide quality customer interface and proactive customer management for satisfaction.
• Coordinate with rental to maximize utilization without compromising lease customers.
• Partner with Sales on customer calls for new business and satisfaction.
• Manage running costs and maintenance overheads and ensure policy adherence.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure PM scheduling, follow-ups, breakdowns and vehicle status updates; oversee technician planning.

Skills

Detail oriented

Communication

Multi-tasking

Time management

Mechanical skills

PC skills

Education

Bachelor’s degree

Customer service experience

Tools

MS Excel

MS Word

Job description

Job Description

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor.

If you’re motivated, coachable, and looking for a fast paced, inclusive environment, you’ve come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

Shop Location: Columbia, MO

Hours: 8:00 AM - 5:00 PM

Schedule: Monday - Friday

Salary- Paid Weekly

Watch to learn more about the OMT Role: https://www.youtube.com/watch?v=X9vuij8A0IE

You thought that was it? Take a look at a few of these: Ryder’s most recently been named \"Top Company for Women to Work for in Transportation\" by Women in Trucking, one of Fortune Magazine’s \"World's Most Admired Companies\", & one of \"Reader's Choice Excellence Awards\" by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their \"Supplier Environmental Excellence Award\"

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor’s degree required.
• One (1) year or more customer service with issues resolution experience preferred.

DOT Regulated

No

Job Category

Operations and Support

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

$60,000

Maximum Pay Range

$65,000

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.