OPERATIONS & MANAGEMENT CONSULTANT I - SES

State of Florida; West Palm Beach (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Job stability

Life insurance

Job summary

Florida Department of Children and Families seeks an OPERATIONS & MANAGEMENT CONSULTANT I - SES in Riviera Beach. The role focuses on identifying and resolving operational and management issues within the Office of Economic Self Sufficiency.

You will train staff, review policies, and coordinate implementation of procedures while supporting CAMS improvements and service program effectiveness.

Qualifications

• Experience in ESS in a supervisory capacity.
• Travel throughout the region may be required.
• Spanish/Creole/French or other foreign language skills may be considered.

Responsibilities

• Recommends operation policies and assists in establishing procedures to implement policies and objectives.
• Monitors operation activities to meet measurable service objectives and ensure compliance.
• Investigates and analyzes issues; makes recommendations for improvements.
• Provides daily consultation to management on service programs and responsibilities.
• Collaborates with supervisors to resolve programmatic and operational issues.
• Analyzes on-site operational problems and implements solutions with teams.
• Assists in CAMS development, refinement, testing, and performance evaluation.
• Serves as Single Point of contact for auxiliary aids to deaf and hard of hearing.

Skills

Data collection

Data analysis

Management principles

Problem solving

Written communication

Planning & coordination

Interpersonal skills

Fact-finding

Regulatory understanding

Job description

Agency: Children and Families

Working Title: OPERATIONS & MANAGEMENT CONSULTANT I - SES

Pay Plan: SES

Position Number: 60035479

Salary: $44,015.14

Posting Closing Date: 08/27/2026

Total Compensation Estimator Tool

Florida Department of Children & Families – Office of Economic Self-Sufficiency

If you are a current employee of the Florida Department of Children and Families, a State of Florida Government Agency, you can apply for this Selected Exempt Status (SES) opportunity. Only employees of the Florida Department of Children & Families will be considered. Selected Exempt benefits are listed below.

Location: Riviera Beach. Assignments may include Front End Processes, Family Track Operations, or Specialized Programs, with travel required throughout the region. Applicants interested in working in counties or cities other than those listed must apply for positions advertised for those specific areas through the People First system.

Annual Salary: $44,015.14. Internal salary appointments are determined according to DCF Salary policy.

Description: This is administrative/consultative work involving identification and resolution of operational and management problems for the Office of Economic Self Sufficiency. Training employees in methods of performing a effective and efficient job, including reviewing, interpreting and coordinating implementation of policies, procedures and directives. Provides technical assistance and develops and monitors improvement plans for effectiveness.

Typical Duties

• Recommends operation policies and assists in the establishment of procedures, as required, to implement policies, achieve operational objectives, or resolve operational problems.
• Monitors operation activities to meet specific measurable service objectives to assure compliance with statewide operation goals.
• Investigates, assesses, analyzes and makes recommendations to resolve issues and problems.
• Provides daily consultation and assistance to management and staff in the management and operation of service programs and responsibilities.
• Consults with program supervisors and administrative staff to resolve programmatic, administrative and operational issues and problems.
• Performs firsthand, on-site analysis of operational problems of service programs; serves on interdisciplinary staff teams to develop optimum resolutions; carries out the implementation of solutions.
• Assists in implementing the development, refinement and testing of the Case Assignment and Management System (CAMS). Evaluates CAMS performance and identifies problems, making recommendations for appropriate modifications.
• Serves as the official Single Point of contact in the provision of auxiliary aids and services to the deaf and hard of hearing

Knowledge, Skills And Abilities

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others

Minimum Qualifications: Experience working in ESS in a supervisory capacity.

Special Note

• State of Florida Employment applications must reflect most current and all previous employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample to be eligible for interview.
• Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview and/or selection.

Full Time Selected Exempt Employee Benefits

• State pays 100% of the basic state sponsored life insurance plan, underwritten by Minnesota Life Insurance Company at two times your annual salary, or, you can elect to enroll in the optional state life insurance plan up to an additional five times your annual salary.
• Low cost health insurance premiums
• Automatic enrollment in the State Group Disability Insurance Plan;
• Opportunity to enroll in the Senior Management Service Optional Annuity Program (Defined Contribution Plan);
• You will be credited with 176 hours of annual leave hours upon appointment and 176 hours on your anniversary date thereafter;
• Eligible for the maximum annual leave payout at 480 hours upon separation (credits accrued on your last anniversary are prorated);
• You will be credited with 104 hours of sick leave hours upon appointment and 104 hours on your anniversary date thereafter;
• Eligible for the maximum sick leave payout at ¼ of 1920 hours or 480 hours of unused sick leave upon separation with at least ten years of creditable state service (credits accrued on your last anniversary are prorated).

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.