Operations & Logistics Manager

California Food Banks; Oakland (CA); On-site; USD 77,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Retirement plan with employer contrib.

Paid time off

Job summary

California Food Banks is seeking an experienced Operations & Logistics Manager to lead the Farm to Family (F2F) program and the F2F Procurement team in Oakland. The role focuses on delivering exceptional donor, grower, and food bank service while improving process efficiency and ERP data accuracy.

You will monitor performance metrics, manage routing and PO processes, and coach staff to uphold high standards of accuracy and customer service.

Qualifications

• 3–5 years of logistics and operations support in a fast-paced environment.
• Strong supervisory experience with direct reports.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational abilities.
• Proficient in Microsoft Office; familiar with NetSuite.
• Ability to multi-task in high-volume processing environment.

Responsibilities

• Oversee daily Farm to Family program operations and procurement.
• Coordinate with donors, growers, and food banks to ensure timely deliveries.
• Monitor PO status, ERP data accuracy, and route compliance.
• Lead and coach Procurement Team; provide quarterly performance feedback.
• Travel up to 10% with occasional overnight for conferences.

Skills

Logistics operations

Team management

Microsoft Office

NetSuite

Communication

Time management

Problem solving

Detail orientation

Tools

NetSuite

Microsoft Office

Job description

Position Summary:

The Farm to Family (F2F) Operations & Logistics Manager is responsible for managing the F2F fresh produce program and F2F Procurement team members ensuring member satisfaction is a top priority while maintaining a high level of customer service to our new and existing donors/growers/shippers. The Operations & Logistics Manager will support continuous improvement of service processes, monitor partner performance, track key operational metrics, and serve as an escalation point to help ensure timely and reliable delivery of services to communities, we serve.

Responsibilities:

• Manage day-to-day F2F program which includes:
• Verify Meal Connect on Feeding America National Organization (FANO) and place excess orders through it
• Manage moving produce for CA growers by making calls to food banks
• Managing produce offerings
• Daily review of the PO Status report
• Management of F2F workflow including frequent follow-up
• Monthly analysis of reports to support the achievement of established metrics
• Responsible for compliance with the Route Schedule and assisting with bi-annual routing meetings
• Mediate rejection between carriers, donors, and food banks to help minimize impact on existing relationships
• Handle complex issues that require 3rd party neutral reasoning
• Manage F2F portion of ERP (Enterprise Resourcing Planning system) making sure contacts, items, dimensions, etc. are accurate and maintained for carriers, shippers, and food banks
• Provide quarterly feedback to F2F Director to leverage organizational performance process and tools
• Increase produce sales and monitor the poundage report
• Interact with vendors and food bank staff responding to questions, fulfilling requests, resolving issues and review/approve produce bills
• Act as back up for Produce Coordinator in creating and scheduling forecast routes.
• Managing, Coaching/Training and Leading Procurement Team
• Some weekend and after-hour responsibilities to ensure continuous operations will be needed
• Travel up to 10%; occasional overnight for conferences, expos, food banks

Qualifications

• 3-5 yrs experience in logistics and operations support in a fast-paced environment
• Computer proficiency, specifically Microsoft Office, preferably NetSuite
• Quick learner and good listening skills
• Experience with managing direct reports with strong supervisory skills
• Attention to detail and accuracy
• Excellent professional written and verbal communication skills as well as interpersonal skills to develop and maintain effective business relationships internal and externally
• Ability to multi-task and work in high volume, time-critical processing environment
• Good organizational and time management skills
• Handle difficult issues that arise to help resolve and provide fair resolution

Compensation:

Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that California Food Banks™ expects to pay for this position is $76,846.64 - $88,373.64

Benefits:

Comprehensive benefits package including generous employer-paid medical, dental, and vision plans; retirement program with employer contribution; life insurance; PTO, and more.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in California Food Banks’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.