Operations Learning Specialist - Wholesale & Bonds

U.S. Bank; Cincinnati (OH); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals

Job summary

U.S. Bank is seeking a Trainer to support Wholesale/National Lockbox and Bonds training programs. You will facilitate onsite and virtual sessions, maintain materials, partner with leaders to identify skill gaps, and ensure learner readiness across multiple locations.

Responsibilities include onboarding, evaluating training needs, and leading program improvements to ensure consistent delivery. The role emphasizes regulatory awareness, collaboration with operations, and the ability to

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically 1–2 years of related experience, preferably in regulatory compliance activities.

Responsibilities

• Onboard new employees and assess training needs across locations.
• Develop and update training content and materials for operational processes.
• Coordinate training with business leaders and support learner readiness.
• Lead onsite and virtual training sessions and monitor delivery quality.

Skills

Regulatory compliance knowledge

Verbal & written communication

Project management

Education

Bachelor’s degree

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This team supports the Wholesale/National Lockbox and Bonds business lines, delivering training programs that help employees learn operational processes, payment-processing workflows, and business-specific procedures. The Trainer is responsible for facilitating both onsite and virtual training, maintaining and updating training materials, coordinating training activities with business leaders, and supporting learner readiness across multiple locations. Day-to-day responsibilities include onboarding new employees, observing and evaluating training needs, developing or enhancing training content, partnering with operational leaders to identify skill gaps, and supporting cross-functional training initiatives. Over time, the individual will independently lead training sessions, contribute to training improvements, and help ensure consistent delivery of learning programs across the supported business lines.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically one to two years of related experience, preferably in regulatory compliance activities

Preferred Skills/Experience

• Basic knowledge of government and regulatory laws and regulations
• Basic knowledge of U.S. Bancorp operations, policies and procedures
• Effective verbal and written communication skills
• Ability to research and manage multiple projects and deadlines simultaneously

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $60,435.00 - $71,100.00

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, RegZ, RegG, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.