Operations Learning Specialist - Wholesale & Bonds

Us Bank; Cincinnati (OH); Hybrid; USD 60,000 - 71,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid time off

Paid holidays

Job summary

U.S. Bank is seeking a Trainer to support the Wholesale/National Lockbox and Bonds business lines by delivering training programs across locations, both onsite and virtually.

The role involves onboarding new employees, updating training materials, and partnering with leaders to identify skill gaps, eventually leading sessions independently and driving continuous program improvements.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–2 years of related experience, preferably in regulatory compliance.
• Knowledge of government and regulatory laws and regulations.
• Knowledge of U.S. Bancorp operations, policies and procedures.

Responsibilities

• Facilitate both onsite and virtual training sessions.
• Maintain and update training materials and curricula.
• Onboard new employees and assess training needs.
• Partner with operational leaders to identify skill gaps and coordinate training.
• Lead training sessions over time and ensure consistent program delivery.

Skills

Verbal communication

Written communication

Regulatory compliance knowledge

Research skills

Project management

Deadline management

Education

Bachelor’s degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This team supports the Wholesale/National Lockbox and Bonds business lines, delivering training programs that help employees learn operational processes, payment-processing workflows, and business-specific procedures. The Trainer is responsible for facilitating both onsite and virtual training, maintaining and updating training materials, coordinating training activities with business leaders, and supporting learner readiness across multiple locations. Day-to-day responsibilities include onboarding new employees, observing and evaluating training needs, developing or enhancing training content, partnering with operational leaders to identify skill gaps, and supporting cross-functional training initiatives. Over time, the individual will independently lead training sessions, contribute to training improvements, and help ensure consistent delivery of learning programs across the supported business lines.

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically one to two years of related experience, preferably in regulatory compliance activities

Preferred Skills/Experience
- Basic knowledge of government and regulatory laws and regulations
- Basic knowledge of U.S. Bancorp operations, policies and procedures
- Effective verbal and written communication skills
- Ability to research and manage multiple projects and deadlines simultaneously

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $60,435.00 - $71,100.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.