Operations Leadership Support Specialist (Non-Clinical)

LHC Group; Pittsburgh (Allegheny County); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Operations Support Team Specialist to enhance staffing utilization and support integration processes. This dynamic role involves collaborating with teams to ensure compliance with operational standards while also serving as a subject matter expert. You will manage schedules, coordinate training, and act as a resource for both newly acquired and existing agencies. Join a company committed to diversity and inclusion, where your contributions will directly impact the quality of post-acute care services provided nationwide. This is a fantastic opportunity to grow within a supportive environment.

Benefits

Comprehensive Benefits

Diversity and Inclusion Programs

Emotional Wellbeing Support

Qualifications

• 3 years of healthcare or office administration experience required.
• Bachelor's degree can substitute for experience.

Responsibilities

• Collaborates with teams to ensure compliance with operational standards.
• Manages schedules and supports new agency integrations.

Skills

Healthcare Experience

Office Administration

Change Management

Operational Improvement

Education

Bachelor's Degree

3+ Years Healthcare Experience

3+ Years Office Administration

Job description

Summary

• The Operations Support Team Specialist - Home Office is responsible for staffing utilization, support, and coordination of the Operations Support Team.
• This position serves as a subject matter expert and may provide training and support for operational processes for both clinical and non-clinical roles.
• This role supports both newly acquired agencies (integration support) and existing agencies across the company.

Responsibilities

• Collaborates with the operations support team and leaders to ensure compliance with legal, regulatory, and operational standards for assigned projects.
• Manages schedules for the operations support staff, including assignments for integrations and support for existing agencies.
• Coordinates scheduling for home office departments regarding training for new acquisitions and acts as a resource for training existing staff.
• Maintains current knowledge of policy changes, process updates, departmental updates, regulatory changes, and other relevant company information.
• Acts as an operational change agent by utilizing change management tools, effective communication, and feedback to support organizational change.
• Serves as an operational improvement expert by analyzing metrics, identifying root causes, and advising teams to enhance compliance and efficiency.
• Supports new agency integration by onboarding new agencies and ensuring they meet operational standards and expectations.
• Supports organizational software testing, training, and implementation, including teaching electronic medical record functionalities.

Education and Experience

• At least 3 years of healthcare experience or 3 years in an office administration role, or a bachelor’s degree is required.

Company Overview

LHC Group is committed to diversity, equity, and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

We offer comprehensive benefits supporting physical and emotional wellbeing. Review LHC Group's benefits: https://bit.ly/LHCGBenefits

LHC Group Inc. Home Office is part of the LHC Group family, providing high-quality, cost-effective post-acute care nationwide, including home health, hospice, community services, and inpatient care. Our shared purpose is:

"It's all about helping people."