Operations Leader: Warehousing, Logistics & Customer Service

Wilsonart; Minneapolis (MN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Disability coverage (short- and long‑‑

Vision benefits

Gym discounts

Tuition reimbursement

Job summary

Wilsonart in Minnesota seeks an Operations Manager to lead warehouse, customer service, inventory, and logistics operations, ensuring safe handling, accurate stock, and on-time delivery. You will coach teams, drive continuous improvement, and optimize warehouse processes while negotiating freight rates to support customer satisfaction.

This hands-on leader will build high-performing teams, foster safety culture, and deliver measurable business results in a fast-paced environment.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and experience.
• Four or more years of progressively responsible experience in warehouse, distribution, logistics, or operations management.
• Ability to work in both office and warehouse environments; physical requirements include sitting, standing, and lifting up to 20 pounds.

Responsibilities

• Lead, coach, develop, and evaluate supervisory personnel to achieve departmental and company objectives.
• Plan work assignments and allocate resources to ensure efficient daily operations.
• Train and develop employees to maintain a skilled, engaged, and high-performing workforce.
• Oversee performance of basic human resource functions, including employee coaching, performance management, and policy compliance.
• Lead and manage the warehouse safety program by ensuring successful safety inspections and audits and completion of all required monthly safety training.
• Oversee and manage company customer service performance and operating metrics.
• Oversee customer order entry and billing processes to ensure timely and accurate customer service.
• Provide oversight of the Accounts Receivable and Accounts Payable functions to ensure accurate, timely, and efficient financial operations.
• Resolve escalated customer issues and ensure a high level of customer satisfaction.
• Maintain accurate and up-to-date customer pricing records within the company's ERP system.
• Evaluate and maintain appropriate inventory levels using the company's automated inventory management systems.
• Oversee the scheduling and routing of customer deliveries using established routes and company delivery vehicles.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Team coaching

Organizational skills

Education

Bachelor's degree

Tools

ERP software

Inventory management systems

Job description

Wilsonart in Minnesota seeks an Operations Manager to lead warehouse, customer service, inventory, and logistics operations, ensuring safe handling, accurate stock, and on-time delivery. You will coach teams, drive continuous improvement, and optimize warehouse processes while negotiating freight rates to support customer satisfaction.

This hands-on leader will build high-performing teams, foster safety culture, and deliver measurable business results in a fast-paced environment.