Operations Leader: Safety, Quality & Delivery

Ironclad Powered by Mersino; Shafter (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ironclad Environmental Solutions is seeking an Operations Manager to drive operational excellence in safety, quality, and delivery. You will lead safety initiatives, establish standard work, and collaborate with Branch and Regional Managers to meet KPIs.

The role emphasizes fleet and labor optimization, inventory control, and data-driven process improvements. You will train staff on standard work, oversee quarterly inventories, and guide performance assessments while ensuring customer

Qualifications

• Bachelor's degree preferred, with relevant field experience.
• 5+ years of leadership in manufacturing operations, including budget management and executing business strategies.
• Proven ability to manage cross-departmental relationships and work with executive and field leadership.
• Experienced in leading continuous improvement initiatives.
• Capable of managing multiple projects in a dynamic, fast-paced environment.
• Strong attention to detail, focused on improving quality and performance.
• Excellent customer presentation and communication skills.
• Experience in leasing (e.g., construction materials, auto-leasing) or related industries like logistics or transportation.
• Ability to work in culturally diverse, matrixed organizations.
• Proficient in MS Office and CRM software (Salesforce); experience with MS Project and SAP is a plus.

Responsibilities

• Ensure compliance with safety, transportation, and environmental policies.
• Implement and maintain standard work instructions with training and communication initiatives.
• Collaborate with Branch Managers, Regional Managers, and corporate departments to meet KPIs.
• Optimize fleet and labor utilization to meet customer demand.
• Conduct quarterly inventory counts for fleet, rolling stock, and PPE.
• Utilize capacity planning tools to support growth and inventory management.
• Train and monitor service employees on Standard Work Instructions.
• Provide safe, timely, cost-effective, high-quality delivery of services.
• Lead periodic branch assessments to evaluate performance and drive training.
• Use Net Promoter Score (NPS) to address internal issues and customer satisfaction.
• Ensure on-time deliveries, returns, and high product quality.

Skills

Leadership

Cross-functional

Continuous Improvement

Project Management

Attention to Detail

Customer Communication

Leasing Experience

Logistics/Transportation

Diversity & Inclusion

Education

Bachelor's degree preferred

Tools

Salesforce

MS Project

SAP

MS Office

Job description

Ironclad Environmental Solutions is seeking an Operations Manager to drive operational excellence in safety, quality, and delivery. You will lead safety initiatives, establish standard work, and collaborate with Branch and Regional Managers to meet KPIs.

The role emphasizes fleet and labor optimization, inventory control, and data-driven process improvements. You will train staff on standard work, oversee quarterly inventories, and guide performance assessments while ensuring customer