Operations Leader - Process & People Excellence

Ameriprise Financial Services, LLC; Charlotte (NC); Hybrid; USD 87,000 - 131,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking an experienced operations leader to oversee the processing, service, and administration of complex processes. You will coach and develop the team to ensure timely, accurate daily execution while meeting compliance requirements.

The role emphasizes driving process improvements, managing risk, and collaborating across the organization. In-office collaboration is expected, with a balanced home-work arrangement where applicable.

Qualifications

• Education: High school or GED.
• Experience: 5-7 years of relevant experience.
• Extensive experience working in operations, processing or customer service team.
• Strong working knowledge of Operations processes, policies, techniques, and applicable regulations.
• Proven ability to work effectively with internal and external partners at all levels.
• Demonstrated people leadership experience.
• Strong communication skills, including ability to explain complex issues in an understandable manner.

Responsibilities

• Provide leadership and coaching to direct reports, including work direction and support on process, procedures and escalated issues.
• Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet quality metrics and regulatory requirements.
• Drive and implement process improvements to increase efficiency and effectiveness.
• Provide oversight of policies and procedures, ensuring documentation and reviews for compliance.
• Work with internal and external partners to identify and minimize risk.
• Lead and/or participate as a SME in projects and initiatives within Operations.

Skills

People leadership

Communication

Regulations knowledge

Operations processing

Team coaching

Education

Bachelor's degree or equivalent (4-years)

Job description

Ameriprise Financial Services, LLC is seeking an experienced operations leader to oversee the processing, service, and administration of complex processes. You will coach and develop the team to ensure timely, accurate daily execution while meeting compliance requirements.

The role emphasizes driving process improvements, managing risk, and collaborating across the organization. In-office collaboration is expected, with a balanced home-work arrangement where applicable.