Operations Leader — Guest Experience

Golf Ranch; Brookfield (CT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Commission and bonuses

Unlimited buckets

50% off food and beverages

25% off merchandise

One free on-shift meal

Predictable scheduling

Career development opportunities

Job summary

Golf Ranch in Brookfield, CT seeks an Assistant General Manager of Operations to keep a multi-faceted driving range running at peak performance and deliver outstanding guest experiences. This role blends real-time leadership with long-term operational excellence in a fast-paced hospitality setting.

You’ll lead through people, coach the team, enforce standards, and implement systems that ensure consistency across range, tee line, and F&B while maintaining focus on safety and quality.

Qualifications

• 2+ years of leadership or operations management experience in hospitality, retail, entertainment, or golf.
• Proven ability to manage systems and processes (inventory, certifications, vendor coordination, maintenance planning).
• Strong organizational and problem-solving skills with calm under pressure.
• Flexibility to work evenings, weekends, and peak traffic periods.

Responsibilities

• Act as site leader during Manager-on-duty shifts, ensuring smooth operations across range, tee line, and F&B.
• Troubleshoot challenges in real time, from peak traffic to equipment issues, protecting guest experience and team flow.
• Hold all departments accountable to SOPs, checklists, and Golf Ranch systems.
• Partner with General Manager and Facilities Lead to address facilities issues and maintenance schedules.
• Oversee inventory processes across food, beverage, and operational supplies; ensure compliance with health and safety standards.

Skills

Leadership experience

Operations management

Hospitality/retail/golf knowledge

Organizational skills

Problem-solving under pressure

Evening/weekend flexibility

Tools

POS systems

Scheduling platforms

Operational dashboards

Job description

Golf Ranch in Brookfield, CT seeks an Assistant General Manager of Operations to keep a multi-faceted driving range running at peak performance and deliver outstanding guest experiences. This role blends real-time leadership with long-term operational excellence in a fast-paced hospitality setting.

You’ll lead through people, coach the team, enforce standards, and implement systems that ensure consistency across range, tee line, and F&B while maintaining focus on safety and quality.