Operations Leader, Fleet Glass Services

Fleet Glass Services; Raleigh (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Professional growth opportunities

Job summary

Fleet Glass Services (FGS) in Raleigh, NC, is seeking an experienced Operations Manager to lead day-to-day operations for our fleet and heavy equipment glass services. You will oversee shop and field operations, manage personnel, review invoices, control inventory, and drive continuous improvement to deliver exceptional service and profitability.

The ideal candidate has 3–5 years of management in auto glass or fleet service, strong leadership, and hands-on ability in a fast-paced environment.

Qualifications

• 3-5 years of management experience in auto glass, automotive service, fleet service, or related industry.
• Strong leadership with office and field personnel management.
• Experience reviewing invoices, monitoring operational expenses, and maintaining financial accuracy.
• Knowledge of inventory management, purchasing, and vendor relations.
• Excellent organizational, problem-solving, and decision-making abilities.
• Experience analyzing reports, tracking KPIs, and implementing operational improvements.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and business management software.
• Valid driver's license and reliable transportation.

Responsibilities

• Overseeing daily operations of the shop, mobile service teams, and customer service department.
• Managing scheduling, workflow, and resource allocation to ensure timely completion of jobs.
• Leading and developing Customer Service Representatives, dispatchers, technicians, and field staff.
• Reviewing invoices for accuracy, ensuring proper billing practices, and resolving discrepancies.
• Monitoring operational expenses, labor costs, and material costs to support profitability.
• Managing inventory levels and ordering materials to ensure efficient operations.
• Overseeing warranty claims, customer concerns, and quality assurance processes.
• Analyzing operational reports and KPIs to drive improvements.
• Working closely with customers to resolve escalated service issues and maintain high satisfaction levels.
• Ensuring compliance with company policies, safety standards, and industry requirements.
• Identifying opportunities to improve productivity, reduce costs, and increase operational performance.
• Conducting regular audits of inventory, service quality, documentation, and field operations.

Skills

Leadership

Invoice review

Inventory management

Organization

Problem-solving

KPI analysis

Customer service

Microsoft Office

Driving

Tools

Microsoft Office

Job description

Fleet Glass Services (FGS) in Raleigh, NC, is seeking an experienced Operations Manager to lead day-to-day operations for our fleet and heavy equipment glass services. You will oversee shop and field operations, manage personnel, review invoices, control inventory, and drive continuous improvement to deliver exceptional service and profitability.

The ideal candidate has 3–5 years of management in auto glass or fleet service, strong leadership, and hands-on ability in a fast-paced environment.