Field Service Manager

Spyglass Talent Solutions; Austell (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A talent solutions firm is seeking a Field Manager in Austell, GA to oversee mobile technician operations and fleet logistics for a leading glass installation company. The ideal candidate will have 7–10 years of experience managing field technicians in service-oriented industries, with strong leadership skills in training and safety compliance. This full-time role offers the opportunity to shape and scale daily operations.

Qualifications

• 7–10 years of experience managing field technicians in a service-oriented industry.
• Background in glass installation, fleet services, construction, or heavy equipment preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Ensure safety, training, and performance standards across service functions.
• Supervise a team of mobile glass technicians.
• Manage fleet vehicle usage and maintenance schedules.

Skills

Leadership in training and safety compliance

Field performance management

Cross-functional coordination

Organizational skills

Communication skills

Tools

Microsoft Office

Mobile scheduling/CRM platforms

Job description

Overview

Spyglass Talent Solutions, a boutique talent solutions firm based in Raleigh, NC, is partnering with Fleet Glass Services to find a Field Manager. Based in Austell, GA, Fleet Glass Services is a leading provider of windshield and glass installation for commercial fleets and heavy equipment. The company delivers high-quality mobile repairs that reduce downtime and keep vehicles operational at job sites, on highways, and in maintenance yards.

Role and responsibilities

The Field Manager will oversee mobile technician operations, fleet logistics, and warehouse management, serving as the operational liaison between field technicians and executive leadership. This role requires a hands-on leader who is organized, proactive, and skilled in coordinating field teams. This is a high-impact role with the opportunity to shape and scale daily operations.

Responsibilities

• At a high level, ensure that safety, training, and performance standards are upheld across all service functions.
• Supervise and support a team of mobile glass technicians servicing fleet and heavy equipment clients.
• Conduct ride-alongs, site visits, and technician performance evaluations.
• Lead onboarding and hands-on training; implement a field certification process.
• Oversee warehouse operations including inventory tracking, tool readiness, and material distribution.
• Manage fleet vehicle usage, maintenance schedules, and compliance documentation.
• Maintain job site safety and regulatory adherence (MSHA, OSHA); conduct field audits and safety trainings.
• Evaluate and improve field workflows to enhance efficiency and service delivery.
• Communicate performance data, resource needs, and operational updates to executive leadership.

Qualifications

• 7–10 years of experience managing field technicians in a service-oriented industry
• Background in glass installation, fleet services, construction, or heavy equipment preferred
• Strong leadership experience in training, safety compliance, and field performance management
• Knowledge of fleet operations and mobile service logistics
• Proficiency in Microsoft Office and mobile scheduling/CRM platforms
• Excellent organizational and communication skills
• Cross-functional coordination, clear communication, and a continuous improvement mindset are required.
• Valid driver’s license with a clean driving record; local

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Glass, Ceramics and Concrete Manufacturing; HVAC and Refrigeration Equipment Manufacturing