Operations Leader - Emergency Restoration & Service Excellence

IICRC; Livingston (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Online Mobile Courses

Flexible Scheduling

Paid Training for Career Advancement

Opportunity to Help People in Times of

Aggressive Competitive Wages

Job summary

PuroClean is seeking an Operations Manager to oversee production operations and ensure adherence to production processes. You will manage franchise production, keep the owner or General Manager updated, and drive customer satisfaction while maintaining cost controls and timely documentation.

The role emphasizes a One Team mindset, world-class service, and proactive communication with customers, partners, and staff in times of need.

Qualifications

• Must have strong leadership and team-building skills.
• Attention to detail, multitasking under pressure, and calmness.
• Proven ability to keep accurate records and communicate the message clearly.

Responsibilities

• Manage production operations and improve customer satisfaction, resolving complaints.
• Oversee scheduling, assign jobs, and supervise production teams as needed.
• Oversee safety requirements, HR aspects, and daily office management.
• Maintain inventory for equipment, vehicles, and facility upkeep.
• Ensure clear communication with staff and stakeholders.

Job description

PuroClean is seeking an Operations Manager to oversee production operations and ensure adherence to production processes. You will manage franchise production, keep the owner or General Manager updated, and drive customer satisfaction while maintaining cost controls and timely documentation.

The role emphasizes a One Team mindset, world-class service, and proactive communication with customers, partners, and staff in times of need.