Operations Leader – Business Insurance (Hybrid)

NACBA; Northern (KY); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking an Operations Manager for the Business Insurance team. You will provide leadership and supervision to the service group, ensuring high quality staff and alignment with department goals.

The role emphasizes process development, onboarding, and training, with a focus on building relationships with management and peers while navigating a fast-paced environment. MMA offers a hybrid work model and a competitive rewards package.

Qualifications

• Bachelor's degree in related field or 7 years' insurance experience including knowledge of business insurance lines for sales, service, or underwriting perspective required.
• Detail-oriented with excellent organizational and time management skills.
• Good interpersonal skills and high sense of urgency.
• Excellent written and verbal communication (public speaking required).
• Prior success and experience in managing change in a fast paced environment.
• Ability to build and maintain positive working relationships with management and peers.

Responsibilities

• Provide leadership and supervision to the service team, ensuring the retention and development of high-quality employees.
• Execute departmental objectives in alignment with overall business strategies and goals.
• Assist Business Insurance department managers with the development and auditing of processes and procedures.
• Oversee onboarding and training of new and existing employees.
• Build and maintain positive working relationships with management and peers.

Skills

Organizational skills

Time management

Interpersonal skills

Communication

Public speaking

Change management

Education

Bachelor's degree or 7 years insurance experience

Job description

Marsh McLennan Agency (MMA) is seeking an Operations Manager for the Business Insurance team. You will provide leadership and supervision to the service group, ensuring high quality staff and alignment with department goals.

The role emphasizes process development, onboarding, and training, with a focus on building relationships with management and peers while navigating a fast-paced environment. MMA offers a hybrid work model and a competitive rewards package.