Operations Leader

Chick-fil-A; Washington (Washington County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Growth opportunities

Closed Sundays

Job summary

Chick-fil-A Washington (PA) is seeking an energetic Operations Leader to guide a passionate team in delivering exceptional customer experiences in a fast-paced setting. You will coach staff, manage daily restaurant operations, control costs, and use data to drive continuous improvement while upholding Chick-fil-A's hospitality standards.

Ideal candidates are 18+, reliable, with leadership experience, and able to work mid-shifts, evenings, and several Saturdays per month.

Qualifications

• Leadership and mentoring capability.
• Passion for hospitality and developing talent.
• Detail-oriented with strong drive for excellence.

Responsibilities

• Lead and empower a customer service team to deliver outstanding experiences.
• Cast a clear vision and set high performance expectations.
• Coach team members with constructive feedback and resources.
• Manage daily restaurant operations including shift leadership, cost control, and finances.
• Drive sales growth through operational excellence and customer engagement."
• Participate in leadership meetings to analyze data and drive continuous improvement.

Skills

Leadership

Customer Service

Coaching

Operational Excellence

Data Analysis

Cost Control

Team Development

Job description

Chick-fil-A Urgent Hiring: Immediate Opening for a Highly Skilled Operations Leader

Are you seeking a dynamic and loving work environment where your leadership can truly make a difference? Do you want to be part of a team that values care, growth, and excellence every day? If yes, this exciting role at Chick-fil-A Washington (PA) is perfect for you!

Join Chick-fil-A Washington (PA), where working is not just a job but a journey of teamwork and leadership development. As a highly motivated Operations Leader, you will lead a passionate team in delivering remarkable customer experiences in a fun and fast paced environment. Enjoy flexible schedules, competitive pay, and the chance to grow within a brand that cares deeply about its people and community.

Key Responsibilities

• Lead and empower a fun, energetic customer service team to create loyal, raving fans
• Build a culture of hospitality by casting a clear vision and setting high performance expectations
• Coach and develop team members with constructive feedback and necessary resources
• Manage daily restaurant operations including shift leadership, cost control, and finances
• Drive sales growth through operational excellence and suggestive selling techniques
• Participate actively in leadership team meetings to analyze data and drive continuous improvement

Qualifications & Requirements

• Exemplify core values: Happiness, Humility, Hunger, Heart for others, and Hustle
• Passion for developing young talent and leading by example
• At least 18 years old with reliable transportation
• Detail-oriented with a strong drive for excellence and personal growth
• Ability to work mid-shifts, evenings, and 3-4 Saturdays per month
• Calm, consistent, and hands-on leader in a fast-paced environment
• Capable of lifting and carrying 50 lbs regularly

Why You Should Apply

• Enjoy flexible hours that respect your family and personal commitments
• Benefit from a closed-Sundays policy to recharge with loved ones
• Work directly with an experienced Chick-fil-A Operator who mentors and invests in your growth
• Be part of a nurturing, positive workplace where team members are highly valued
• Gain valuable business, leadership, and people skills that pave the way for future career opportunities

Location: Washington (PA)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Here at Chick-fil-A Washington (PA), we strive to be grateful people on a mission to deliver happiness and win customer hearts every day.