Operations Leader

Custom Processing Services, Inc.; Reading (Berks County); On-site; USD 75,000 - 85,000; Full time

Job summary

Custom Processing Services, Inc. is seeking an Operations Leader for its Reading campus, focusing on safety, employee engagement, and operational excellence. This mid-senior level role entails mentoring staff, ensuring quality control, and meeting customer requirements, with growth opportunities in business leadership and technical sales.

Qualifications

• Post high school degree in Business, an Engineering discipline, or a related field preferred.
• Five years relative experience in Manufacturing Leadership preferred.
• Excellent communication skills, both written and oral.

Responsibilities

• Establish and maintain a culture of safety within the shift.
• Develop professional relationships with all employees.
• Own employee training for shift personnel.

Skills

Communication

Leadership

Problem Solving

Data Analysis

Education

Post high school degree in Business or Engineering

Five years of relative experience in Manufacturing Leadership

Job description

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Summary

This critical to success role at Custom Processing Services (CPS) provides daily engagement and accountability to the manufacturing employee base, creating a profound experience for all employees. In plant 03, this role is a highly independent leader, driving for results, with an expectation of a similarly strong level of accuracy and precision in work completion from self, co-workers, peers, superiors, and subordinates alike. This role at times will wear the hat of coach, mentor, or guide, inspiring others to meet their personnel and professional goals. This entirety of the shift… all happenings and activities, good or bad, are accountable to the Operation Leader.

Job Title: Operation Leader – Plant 03

Summary

This critical to success role at Custom Processing Services (CPS) provides daily engagement and accountability to the manufacturing employee base, creating a profound experience for all employees. In plant 03, this role is a highly independent leader, driving for results, with an expectation of a similarly strong level of accuracy and precision in work completion from self, co-workers, peers, superiors, and subordinates alike. This role at times will wear the hat of coach, mentor, or guide, inspiring others to meet their personnel and professional goals. This entirety of the shift… all happenings and activities, good or bad, are accountable to the Operation Leader.

People Focused

Accountable Functions and Responsibilities:

• Establish, maintain/improve, and measure a culture of safety within the shift. Safety rules need to be non-negotiable and all employees need to leave at the end of the shift in the same or better condition than they arrived.
• Develop a culture on your shift of Respect… for self, peer, CPS, and clients.
• Develop professional relationships with all employees, utilizing EQ techniques to engage and align the aspirations of the individual with the business opportunities.
• Use information learned through employee engagement to own the development of the shift employees under your leadership. Develop plans and “build people”, one at a time and in a personal and profound manner.
• Own employee training for your shift personnel.
• Trust, but verify.
  
  

Customer Focused

• Understand customer requirements with regard to all process and specification and assure both are maintained during shift operations.
• Assure both internal and external customers are receiving all deliverables needed and expected, with said deliverables being of highest quality and integrity.
• Provide and execute to commitments for products to be available to the customer (OTA).
• Provide meaningful and formal cause and corrective actions for any incidences where the voice of the customer (VoC) is violated.
• Exhibit a high level of excellence in the custody of customer supplied goods and items.
• Assure Food Safety and Food Defense protocols are maintained throughout the manufacturing arena.
  
  

CPS Focused

• Optimize the shift to deliver or exceed the standard revenue expected for said shift.
• Optimize processing systems to provide additional throughput, without a compromise of quality or the VoC.
• Exhibit a high level of excellence in the custody of CPS purchased goods and items.
• Provide required operational reporting, timely and accurately.
• Demonstrate full and proper usage of production information systems including Cost Accounting reporting, HIPPO, Deacom operation, and Paycor operation.
• Assure all activities conform with ISO 9001, ISO 22000, and ISO 17025 certifications as well as other third party certifications we carry.
• Other work as assigned or deemed necessary for the business.
  
  

Job Metrics (Measurements Of Success)

• Incident rate for shift
• Employee retention for shift
• 360 feedback from peers and co-workers
• First Pass Quality
• On Time Availability for plant
• Customer Complaints for shift
• Budget: Shift Uptime
• Budget: Actual process performance verses standard
  
  

Required Qualifications

• Post high school degree in Business, an Engineering discipline, or a related field preferred.
• Alternatively, five years of relative experience in Manufacturing Leadership preferred
• Champion and embodiment of CPS Core Values
• Willingness to work as part of a collaborative team, promoting trust and respect.
• Excellent communication skills, both written and oral, including proficiency in Office Suite applications.
• Ability to multitask and establish priorities in an environment of competing expectations.
• Willingness to continue education and personal development for the purposes of staying up to date with industry, technology, and regulatory requirements.
• Desire to be a change agent, not getting discouraged, but persevering through times of conflict.
• Flexible and open minded to change while at the same time being able to hold an unwavering position.
• Previous experience in developing personnel.
• Ability to analyze data, look for trends, and draw conclusions for said data
  
  

Location:

• Reading Campus (primary work location) – 99% of time
• East Greenville Campus (secondary location) – 1% of time
  
  

Work Environment (estimated Averages)

• Office (12%)
• Floor (88%)
  
  

Growth Opportunities

• Business Unit Leadership
• Technical Sales
• Business within a Business Leadership opportunities (Revenue hunters and farmers)
• SME areas Leadership opportunities
  
  

Travel Requirements

Very rarely, to vendor locations as needed to support learning and equipment/process advancement

Very rarely, to industry or technical conferences to advance learning and understanding of new technologies

Between CPS sites as indicated above

Pay Range: $75,000 - $85,000 per year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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