Operations Leader

Protouch Staffing; Hilton Head Island (SC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Annual performance-based bonus

Medical and dental plans

Unlimited PTO

Matching 401K

Professional development opportunities

Job summary

Protouch Staffing is seeking a Director-level Operations leader to plan and execute readiness across multiple territories. You will build labor, gear, and facility plans, assign owners, and oversee a seven-day seasonal operation with a focus on safety and efficiency.

You will develop supervisors and managers to ensure coverage, monitor performance against standards, and drive continual improvement in readiness and service quality across peak periods and holidays.

Qualifications

• Five+ years of progressive management or operations leadership experience preferred.
• Experience in logistics, delivery operations, warehouse operations, or similar fast-paced environments.
• Strong knowledge of staffing, scheduling, labor management, operational planning, and safety.

Responsibilities

• Work backward from anticipated routes, reservations, pickups, service activity, gear needs, and seasonal transitions to define the required labor, equipment, fleet, facility, and supply plan.
• Assign owners and deadlines, monitor progress, inspect completion, and prevent urgent daily activity from displacing critical readiness work.
• Prepare for spring break, seasonal ramp-up, peak weekends, holidays, ramp-down, gear recovery, repair and refurbishment, and the following operating year.
• Maintain effective employee and management coverage for a seven-day seasonal operation.
• Develop leadership, dispatch and supervisor teams to provide reliable coverage.
• Enforce SOPs, safety practices, checklists, and inventory controls.

Skills

Leadership

Operations management

Staffing

Scheduling

Performance metrics

Safety

Communication

Decision making

Education

Bachelor's degree in business/operations

Tools

SOPs and compliance

Job description

• Work backward from anticipated routes, reservations, pickups, service activity, gear needs, and seasonal transitions to define the required labor, equipment, fleet, facility, and supply plan.
• Assign owners and deadlines, monitor progress, inspect completion, and prevent urgent daily activity from displacing critical readiness work.
• Prepare for spring break, seasonal ramp-up, peak weekends, holidays, ramp-down, gear recovery, repair and refurbishment, and the following operating year.

Job Roles And Responsibilities

• Work backward from anticipated routes, reservations, pickups, service activity, gear needs, and seasonal transitions to define the required labor, equipment, fleet, facility, and supply plan.
• Assign owners and deadlines, monitor progress, inspect completion, and prevent urgent daily activity from displacing critical readiness work.
• Prepare for spring break, seasonal ramp-up, peak weekends, holidays, ramp-down, gear recovery, repair and refurbishment, and the following operating year.

Planning, Readiness, and Execution

• Work backward from anticipated routes, reservations, pickups, service activity, gear needs, and seasonal transitions to define the required labor, equipment, fleet, facility, and supply plan.
• Assign owners and deadlines, monitor progress, inspect completion, and prevent urgent daily activity from displacing critical readiness work.
• Prepare for spring break, seasonal ramp-up, peak weekends, holidays, ramp-down, gear recovery, repair and refurbishment, and the following operating year.

People Leadership and Accountability

• Maintain effective employee and management coverage for a seven-day seasonal operation.
• Develop Assistant Managers, Operations Supervisors, dispatchers, warehouse leads, and other employees who can provide reliable leadership coverage.
• Set clear expectations, verify proficiency through observation, provide timely feedback, and address repeated performance or compliance issues.
• Delegate appropriate work while retaining accountability for standards, deadlines, inspection, and results.

Gear, Inventory, Warehouse, and Fleet

• Ensure gear is available, clean, functional, properly staged, accurately recorded, and turned back into inventory at the pace required by the season.
• Maintain disciplined receiving, counting, storage, repair, transfer, deployment, recovery, and disposition processes.
• Keep warehouses, yards, vehicles, trailers, phones, tools, and work areas safe, clean, organized, maintained, and deployment-ready.

Labor, Quality, and Operating Discipline

• Build schedules around defined work, monitor scheduled versus actual hours, and balance cost discipline with safety, readiness, quality, and service needs.
• Use performance data and direct observation to identify root causes involving staffing, training, gear, preparation, warehouse processes, or management oversight.
• Enforce company SOPs, safety practices, checklists, timekeeping, inventory controls, and other non-negotiable operating standards.
• Communicate accurate updates and elevate material risks before they become service failures, missed deadlines, or emergency responses.

Additional Scope For Director-Level Candidates

• Lead, coach, and hold multiple Territory Managers accountable without taking over their daily jobs.
• Translate centralized forecasts, purchasing and placement plans, and company priorities into coordinated action across several operating locations.
• Align and move resources across territories; identify management, labor, fleet, gear, and facility gaps early; and confirm resolution.
• Compare performance across territories, identify systemic issues, establish corrective plans, and produce measurable improvement.
• Provide senior leadership with an accurate, timely view of readiness, performance, resource gaps, risks, and required decisions.

Qualifications And Certifications

• Five or more years of progressive management or operations leadership experience preferred, with placement level based on depth and relevance of experience.
• Demonstrated success leading people, developing supervisors or managers, improving performance, and creating an accountable workplace culture.
• Experience in logistics, delivery operations, warehouse operations, field services, vacation hospitality, equipment rental, or another fast-paced, asset-intensive environment strongly preferred.
• Strong knowledge of staffing, scheduling, labor management, operational planning, performance metrics, safety, and seasonal readiness.
• Ability to manage competing priorities, make sound decisions, communicate clearly, and follow critical work through completion.
• Comfort working regularly in warehouses, around vehicles and trailers, and alongside field teams in changing seasonal conditions.
• Valid driver's license, acceptable driving record, and ability to travel as required by the assigned scope.
• Bachelor's degree in business, operations, supply chain, hospitality, or a related field preferred; equivalent relevant leadership experience will be considered.

Benefits

• Annual performance-based bonus opportunity.
• Medical and dental plans.
• Unlimited PTO.
• Matching 401K.
• Professional development opportunities.