Operations Lead — Pet Care & Team Leadership

Camp Bow Wow Virginia Beach - fd45; Virginia Beach (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible Schedule

PTO after 90 days

401K after 1 year

Employee discount

Unlimited Day Care per week

50% off Boarding

20% off Grooming

Incentive programs

Job summary

Camp Bow Wow Virginia Beach is seeking an Operation Specialist to lead daily operations at our dog care facility. You will manage scheduling, check-ins, dog handling, and communications with customers, while ensuring a safe, friendly environment for both pets and staff.

The role emphasizes leadership, multitasking, and delivering excellent customer service, with weekend and holiday availability required. Experience in a similar setting is a plus, and a passion for dogs is essential.

Qualifications

• Excellent customer service and strong communication skills.
• Ability to lead in a fast-paced dog daycare and boarding facility.
• Positive attitude and team player mindset.
• Basic leadership capability and time management.
• Willingness to work flexible hours, including weekends and holidays.
• Must love dogs and be able to stand for long periods.

Responsibilities

• Open and/or close facility as needed.
• Maintain a safe and positive work environment.
• Handle day-to-day operations including scheduling, check-in/out, dog handling, grooming support, calls and emails, and cleanliness.
• Train and develop staff; ensure policies and procedures are followed.
• Monitor opening/closing checklists and logs; delegate tasks and provide follow-up.

Skills

Excellent customer service

Ability to manage fast-paced facility

Positive attitude

Team player

Leadership skills

Strong communication

Time-management

Physical stamina

Management experience (1 year)

Availability for weekends/holidays

Love for dogs

Job description

Camp Bow Wow Virginia Beach is seeking an Operation Specialist to lead daily operations at our dog care facility. You will manage scheduling, check-ins, dog handling, and communications with customers, while ensuring a safe, friendly environment for both pets and staff.

The role emphasizes leadership, multitasking, and delivering excellent customer service, with weekend and holiday availability required. Experience in a similar setting is a plus, and a passion for dogs is essential.