Operations Specialist

Camp Bow Wow Virginia Beach - fd45; Virginia Beach (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible Schedule

PTO after 90 days

401K after 1 year

Employee discount

Unlimited Day Care per week

50% off Boarding

20% off Grooming

Incentive programs

Job summary

Camp Bow Wow Virginia Beach is seeking an Operation Specialist to lead daily operations at our dog care facility. You will manage scheduling, check-ins, dog handling, and communications with customers, while ensuring a safe, friendly environment for both pets and staff.

The role emphasizes leadership, multitasking, and delivering excellent customer service, with weekend and holiday availability required. Experience in a similar setting is a plus, and a passion for dogs is essential.

Qualifications

• Excellent customer service and strong communication skills.
• Ability to lead in a fast-paced dog daycare and boarding facility.
• Positive attitude and team player mindset.
• Basic leadership capability and time management.
• Willingness to work flexible hours, including weekends and holidays.
• Must love dogs and be able to stand for long periods.

Responsibilities

• Open and/or close facility as needed.
• Maintain a safe and positive work environment.
• Handle day-to-day operations including scheduling, check-in/out, dog handling, grooming support, calls and emails, and cleanliness.
• Train and develop staff; ensure policies and procedures are followed.
• Monitor opening/closing checklists and logs; delegate tasks and provide follow-up.

Skills

Excellent customer service

Ability to manage fast-paced facility

Positive attitude

Team player

Leadership skills

Strong communication

Time-management

Physical stamina

Management experience (1 year)

Availability for weekends/holidays

Love for dogs

Job description

Camp Bow Wow Virginia Beach

Operation Specialist - Job Description

Camp Bow Wow is North America’s provider of pet care services through premier doggy day care, overnight boarding and basic grooming services. When you bring your pup to Camp Bow Wow you can be sure your pet is in the best hands! Camp Bow Wow Virginia Beach is looking for a positive, dependable, flexible and hard working leader to join our team!

Qualifications and Requirements:

• Excellent customer service
• Ability to manage a fast-paced, high-volume, doggy daycare and boarding facility
• Possess a positive attitude
• Team player
• Strong leadership skills (a plus) with the ability to prioritize physical workload and manage time
• Excellent written and verbal communication skills; ability to connect effectively with customers and co-workers
• Strong time-management skills; ability to multi-task, prioritize, and organize
• Must be able to stand for long periods, bend, stoop and lift
• 1 year prior management experience preferred; Prior Camp Bow Wow experience a plus!
• Available to work flexible hours, weekends, and holidays
• Must love dogs!

Responsibilities

• A key holder that will open and/or close facility for operation
• Maintain a safe and positive work environment
• Handle day-to-day operations, which includes, but is not limited to, scheduling/confirming appointments, checking in/out and handling dogs, dog grooming, answering phone calls and emails, maintaining checklists and timely following up with staff on job functions, maintaining a clean facility, food prep, administering medications, and excellent customer service
• Staff training and development
• Ensure all Camp Counselors understand and follow policies, procedures, and regulations
• Monitor opening and closing shift checklists and logs
• Delegate tasks to team members, provide timely follow-up and assist where needed
• Hold team accountable for their performance; provide positive coaching and counseling as needed
• Ensure team provides fast, friendly, and accurate service
• Performs other duties/special projects as assigned

Benefits:

• Flexible Schedule (Time and Half on Holidays)
• PTO (accrual after 90 days)
• 401K (After 1 year)
• Employee discount
• Unlimited Free Day Care per week (subject to availability and dog must pass interview)
• 50% off Boarding (subject to availability and dog must pass interview)
• 20% off Grooming
• Eligible for incentive programs (TBD by General Manager)