Operations Lead - FT

At Home; Seekonk (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in home décor is seeking an Operations Lead to enhance store performance and customer experience. This pivotal role involves overseeing daily operations, managing staff, and ensuring compliance with company standards. The ideal candidate will possess strong communication skills and a commitment to teamwork, driving productivity through effective training and coaching. If you're passionate about creating a welcoming environment and have the ability to thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old and possess a high school diploma.
• Excellent communication skills are essential for this role.

Responsibilities

• Oversee store processes and ensure compliance with company standards.
• Coordinate with the Operations Manager to maximize staffing effectiveness.

Skills

Verbal Communication

Written Communication

Team Management

Customer Service

Attention to Detail

Flexibility

Education

High School Diploma or equivalent

Job description

Operations Lead

Our Vision: To become the leading Home Décor retailer.

Our Mission: Enable everyone to affordably make their house a home.

Job Summary:

The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.

Key Roles & Responsibilities:

• The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, operational readiness, troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
• The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
• The OL participates in task management by planning and executing the daily/weekly zone workload and assigning tasks to meet store, department, sales goals, and guest engagement, ensuring all tasks are completed efficiently and promptly.
• The Operations Lead supports the store team in areas such as customer satisfaction, inventory control/shrink, safety, loss prevention, expense control, and customer experience to ensure effective and profitable store operations.
• The OL drives productivity through training, coaching, planning, monitoring, and performance appraisal.
• The Operations Lead uses daily interactions and team huddles to communicate, teach, and train topics that enhance the customer experience.
• The OL participates in freight processes for incoming freight and transitions, processes freight, stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store.
• All other duties are performed based on business needs.
• Open availability required, including nights and weekends.

Qualifications & Competencies:

• At least 18 years old.
• High School Diploma or equivalent.
• Excellent verbal, written, and comprehension skills for clear and concise communication.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs or team lift 100 lbs.
• Effective working independently and within a team environment.
• Strong attention to detail regarding standards, processes, and marketing.
• Reliable, trustworthy, and a role model for ethical and honest behavior, doing the right thing for the team, customers, and the company.
• Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to accomplish objectives with timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead to foster a work environment that is smart, safe, and enjoyable.
• Flexible and creative, capable of handling multiple tasks with shifting priorities based on business demands.