Operations Lead: Fashion & Customer Experience

Thrive Now HR; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Thrive Now HR is seeking an Operations Manager to lead a team and oversee all aspects of office operations in Los Angeles, California. This full-time role emphasizes exceptional customer experiences and requires at least 2 years of management and retail experience. Applicants should possess strong organizational skills, excellent communication abilities, and a passion for operational excellence. The position demands adaptability and the ability to maintain a high-performing environment, while managing customer service and reporting directly to the CEO.

Qualifications

• Must be at least 18 years old.
• Ability to lift heavy objects.
• Ability to adapt to a fast-paced entrepreneurial environment.
• High comfort-level in a fast-paced environment.

Responsibilities

• Manage Customer Service team and ensure exceptional service.
• Conduct weekly reporting meetings with CEO.
• Champion and model company mission and values.
• Resolve fraud and missing package claims.

Skills

Excellent Customer Service Skills

Management experience (2+ years)

Retail experience (2+ years)

Shopify experience (1+ year)

Strong organizational skills

Excellent written and verbal communication skills

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office suite

Shopify

Job description

Thrive Now HR is seeking an Operations Manager to lead a team and oversee all aspects of office operations in Los Angeles, California. This full-time role emphasizes exceptional customer experiences and requires at least 2 years of management and retail experience. Applicants should possess strong organizational skills, excellent communication abilities, and a passion for operational excellence. The position demands adaptability and the ability to maintain a high-performing environment, while managing customer service and reporting directly to the CEO.