Operations Lead – Exit Planning (NYC, 24/7)

Mercury Group Staffing and Placement Services; New York (NY); On-site; USD 82,083 - 102,373; Full time

Job summary

A staffing and placement services company is seeking an Operational Site Lead for Exit Planning in New York, NY. The selected candidate will be responsible for managing complex direct service programs, reporting on critical supplies and staffing, and ensuring a positive experience for individuals utilizing services. This role requires fluency in Spanish, strong communication skills, and experience managing 24/7 operations. A Bachelor's degree and at least 3 years of relevant experience are preferred.

Qualifications

• Experience with trauma-informed service delivery preferred.
• 3 or more years of operations experience preferred.
• NYC area residency preferred.

Responsibilities

• Support and lead day-to-day operational efforts.
• Manage all aspects of the project lifecycle.
• Provide status reporting on project milestones.

Skills

Fluency in languages other than English, particularly Spanish

Excellent communication and presentation skills

Ability to work independently

Experience managing a complex operation

Familiarity with community service providers/non-profits

Education

Bachelor's degree

Job description

About the job Operational Site Lead - Exit Planning

Job Title: Operational Site Lead - Exit Planning

Location: New York, NY 10036

Shift: 5x8 Hr

Gross Weekly Pay: $2027

Travel Package:

• Estimated Travel Package: Hrly Rate: $18
• Weekly Stipend: $1352.03
• Gross Weekly Pay: $2027

Job Description:
The Operational Site Lead for Exit Planning will be assigned to projects under the management of the NYC H+H Office of Ambulatory Care and Population Health. This role, operating under the direction of relevant program leads, involves day-to-day management of complex direct service programs. The programs offer direct service provision, resource navigation, and temporary shelter to single adults, adult families, and families with children.

Responsibilities:

• Support and lead day-to-day operational efforts to maintain a positive experience for individuals utilizing services.
• Provide hands-on logistical support for launching new initiatives and expanding existing initiatives, including Humanitarian Emergency Respite Centers.
• Coordinate with various NYC Health + Hospitals departments, City agencies, and vendors to ensure adherence to processes, resolve problems, and identify improvement opportunities.
• Provide timely, routine reporting on critical personal protective equipment, supplies, staffing, and other data, as directed.
• Independently manage all aspects of the project lifecycle for assigned workstreams.
• Support leadership by ensuring they have necessary tools and proactively escalating high-priority issues and risks.
• Manage a team and oversee the launch of sites or programs as required.
• Provide status reporting on project milestones, deliverables, dependencies, risks, and issues.
• Provide supervision and support for 24/7 operations as required.
• Other related duties as assigned.

Skills:

• Fluency in languages other than English, particularly Spanish.
• Experience with or knowledge of trauma-informed service delivery (preferred).
• Ability to work independently with broadly defined work objectives.
• Excellent written and verbal communication and presentation skills.
• Ability to develop and maintain cooperative working relationships.
• Previous experience in NYC government, public health entities/hospitals/community-based organizations (preferred).
• Experience managing a complex operation, particularly a 24/7 operation (strongly preferred).
• Experience with community engagement or familiarity with local community service providers/non-profits (strongly preferred).
• NYC area residency (preferred).
• Bachelor's degree (preferred).
• 3 or more years of operations experience (preferred).