Operations Lead – Emergency Restoration

iicrc-careers; Burlington (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Relocation bonus

Training & development

Bonus based on performance

Competitive salary

Online Mobile Courses

Flexible Scheduling

Paid Training for Career Advancement

Opportunity to Help People in Times of

Aggressive Competitive Wages

Paid time off

Job summary

PuroClean in Burlington, WI seeks an Operations Manager to lead production operations and ensure jobs follow PuroClean production processes. You will supervise franchise production, keep leadership informed, and drive customer satisfaction by resolving issues and maintaining quality service.

The role emphasizes cross-functional leadership, strong communication and hands-on management of teams, safety, and daily office operations to meet customer expectations and company standards.

Qualifications

• Focus on personal development, team building and leadership skills is essential.
• Attention to detail, aptitude for multitasking and calm under pressure.
• Aptitude with record keeping, easily accessing information and communicating 'the message'.
• Awareness and respect for safety, using care with teammates and customers.
• Strength with multitasking and handling deadlines, organizational and leadership skills.
• Ability to learn quickly and be flexible with change and professional challenges.

Responsibilities

• Managing Customer and client satisfaction and representing and improving brand operations.
• Networking and building relationships with partners and Centers of Influence.
• Assigning jobs, managing production teams while overseeing scheduling and completion of work orders.
• In house Human Resources management, overseeing safety and health requirements and daily office management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities; personal ownership.
• Ensure clear communication with entire staff, ability to manage relationships.

Skills

Leadership

Team building

Detail oriented

Multitasking

Communication

Problem solving

Job description

PuroClean in Burlington, WI seeks an Operations Manager to lead production operations and ensure jobs follow PuroClean production processes. You will supervise franchise production, keep leadership informed, and drive customer satisfaction by resolving issues and maintaining quality service.

The role emphasizes cross-functional leadership, strong communication and hands-on management of teams, safety, and daily office operations to meet customer expectations and company standards.