Emergency Restoration Project Lead

PuroClean; Chandler (AZ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Performance bonus

Company vehicle

Company laptop

Paid training

Online courses

Career advancement

Help people in need

Job summary

PuroClean of Burlington is seeking an Emergency Services Mitigation Project Manager to oversee residential and commercial restoration projects from initial emergency response through completion.

This position is responsible for coordinating crews, communicating with customers and insurance professionals, documenting projects, managing equipment, maintaining profitability, and ensuring every project is completed safely, efficiently, and with exceptional customer service.

Qualifications

• Experience in restoration projects including water, fire, or mold remediation.
• IICRC certifications preferred but not required.
• Valid driver’s license with clean record.
• Experience with Xactimate preferred.

Responsibilities

• Manage water, fire, smoke, mold, odor remediation projects from start to finish.
• Schedule and coordinate technicians, subcontractors, equipment, and materials.
• Perform site visits and monitor project progress.
• Maintain daily communication with customers, insurance adjusters, office staff, and referral partners.
• Prepare estimates, work orders, and complete job files.
• Submit project billing and invoicing promptly after completion.
• Monitor costs, labor, equipment utilization, and profitability.
• Coach and support field technicians while promoting a positive team culture.
• Deliver a five-star customer experience on every project.

Skills

Organizational skills

Communication skills

Leadership

Customer service

Project coordination

Tools

Xactimate

Job description

PuroClean of Burlington is seeking an Emergency Services Mitigation Project Manager to oversee residential and commercial restoration projects from initial emergency response through completion.

This position is responsible for coordinating crews, communicating with customers and insurance professionals, documenting projects, managing equipment, maintaining profitability, and ensuring every project is completed safely, efficiently, and with exceptional customer service.