Mitigation & Restoration Project Lead

PuroClean; Burlington (WI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Company vehicle

Company laptop

Paid training

Online courses

Career advancement

Helping people in need

Job summary

PuroClean of Burlington is seeking an experienced Emergency Services Mitigation Project Manager to oversee residential and commercial restoration projects from initial emergency response through completion.

This leadership role coordinates crews, communicates with customers and insurance professionals, documents projects, manages equipment, and ensures safety, profitability, and exceptional customer service across all phases.

Qualifications

• Restoration industry experience preferred.
• Experience managing water mitigation, fire/smoke restoration, mold remediation, or similar emergency services.
• IICRC Certifications (WRT, ASD, AMRT, FSRT) preferred but not required.
• Experience with Xactimate is preferred.
• Strong organizational, communication, and leadership skills.

Responsibilities

• Manage water, fire, smoke, mold, odor remediation, and other emergency restoration projects from start to finish.
• Schedule and coordinate technicians, subcontractors, equipment, and materials.
• Perform site visits and monitor project progress.
• Maintain daily communication with customers, insurance adjusters, office staff, and referral partners.
• Ensure all job documentation, moisture readings, photographs, and job notes are completed accurately and on time.
• Prepare estimates, work orders, and complete job files.
• Submit project billing and invoicing promptly following project completion.
• Monitor production costs, labor, equipment utilization, and job profitability.
• Maintain company equipment, vehicles, and warehouse standards.
• Ensure compliance with IICRC standards and company safety policies.
• Coach and support field technicians while promoting a positive team culture.
• Deliver a five-star customer experience on every project.

Skills

Organizational skills

Communication skills

Leadership

Multitasking

Driver's license

Project management

Customer service

Tools

Xactimate

Job description

PuroClean of Burlington is seeking an experienced Emergency Services Mitigation Project Manager to oversee residential and commercial restoration projects from initial emergency response through completion.

This leadership role coordinates crews, communicates with customers and insurance professionals, documents projects, manages equipment, and ensures safety, profitability, and exceptional customer service across all phases.