Operations Lead - Document, Fulfillment & Mail Services

pacificsource; Boise (ID); On-site; USD 75,000 - 105,000; Full time

Job summary

PacificSource in Boise, Idaho seeks an experienced leader to run daily operations of enterprise Document, Fulfillment and Mail Services, directing workflows, supervising staff, and ensuring accurate, compliant service delivery.

You will collaborate with department leadership to implement strategic initiatives, monitor performance, manage budgets, and support staff development while maintaining strong vendor and internal partner relationships.

Qualifications

• Minimum of 3 years of operations experience in document services, mail operations, fulfillment, or closely related field.
• Experience managing operational workflows, vendor relationships and service level agreements preferred. Supervisory and healthcare operations experience is a plus.

Responsibilities

• Lead daily operations of enterprise Document, Fulfillment and Mail Services to ensure efficient, accurate, and timely service delivery.
• Prioritize departmental workload, allocate resources, and monitor staffing needs to meet operational demands.
• Monitor service levels, quality standards, operational performance metrics, and productivity measures.
• Resolve operational issues, customer concerns, and service escalations in a timely manner.
• Coordinate activities across vendors, business units, and Information Technology to support document and fulfillment operations.
• Support implementation of new services, technologies, operational enhancements, and process improvement initiatives.
• Develop, maintain, and ensure adherence to departmental procedures, work instructions, and governance requirements.
• Support operational planning, budgeting, workforce planning, and performance reporting activities.
• Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.

Skills

Leadership

Collaboration

Communication

Critical thinking

Decision-making

Influencing

Listening

Planning & organizing

Education

Bachelor's degree preferred

High School diploma or equivalent required

Tools

Microsoft Office Suite

Excel

Outlook

Word

PowerPoint

Teams

Job description

PacificSource in Boise, Idaho seeks an experienced leader to run daily operations of enterprise Document, Fulfillment and Mail Services, directing workflows, supervising staff, and ensuring accurate, compliant service delivery.

You will collaborate with department leadership to implement strategic initiatives, monitor performance, manage budgets, and support staff development while maintaining strong vendor and internal partner relationships.