Document & Fulfillment Operations Lead

pacificsource; Springfield (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

PacificSource is seeking an experienced operations leader to manage day-to-day operations for enterprise Document, Fulfillment and Mail Services. You will direct workflows, supervise staff, monitor service levels, and ensure accurate delivery in line with organizational standards.

You will partner with department leaders to drive strategic initiatives, support budgeting and workforce planning, and coordinate with vendors, IT and internal partners to deliver efficient, compliant services.

Qualifications

• Experience leading document services, mail operations or related fields.
• Strong supervisory and vendor management skills.
• Knowledge of workflow optimization and performance metrics.

Responsibilities

• Lead daily operations of enterprise Document, Fulfillment and Mail Services to ensure timely service delivery.
• Monitor service levels, productivity, and quality standards across departments.
• Coordinate activities with vendors, IT and business units to support operations.
• Assist with hiring, staff development, coaching, and performance reviews.
• Develop and maintain procedures, governance, and reporting dashboards.

Skills

Operations leadership

Staff supervision

Vendor management

Process improvement

Performance reporting

Customer service

Budgeting

Education

Bachelor's degree preferred

High School diploma or equivalent required

Tools

Microsoft Office

Excel

PowerPoint

Teams

Job description

PacificSource is seeking an experienced operations leader to manage day-to-day operations for enterprise Document, Fulfillment and Mail Services. You will direct workflows, supervise staff, monitor service levels, and ensure accurate delivery in line with organizational standards.

You will partner with department leaders to drive strategic initiatives, support budgeting and workforce planning, and coordinate with vendors, IT and internal partners to deliver efficient, compliant services.