Operations Lead: Coach & Process Optimizer

Raymond James; Saint Petersburg (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Raymond James in Saint Petersburg, FL is seeking a supervisor to lead a service/operations group. Under general supervision, you will guide a team, resolve problems, and ensure work is accurate, compliant, and delivered on schedule.

You will coach staff, plan and monitor tasks, coordinate with other groups, and produce management reports. A High School diploma and 1–3 years of supervisory experience are required; hybrid work arrangement is available.

Qualifications

• High School diploma required.
• 1–3 years supervisory/managerial experience.
• Experience in service/operations or administrative roles.
• Familiarity with securities industry is a plus.

Responsibilities

• Supervise and coach staff, address performance issues.
• Plan, assign, monitor, and review work of associates.
• Lead process improvements to ensure efficient workflow.
• Manage client escalations and service delivery.
• Prepare management reports and ad-hoc analyses.

Skills

Policy interpretation

Objectives setting

Process improvement

Management reports

Coordination across teams

Office software

Education

High School diploma

Tools

Microsoft Office

Job description

Raymond James in Saint Petersburg, FL is seeking a supervisor to lead a service/operations group. Under general supervision, you will guide a team, resolve problems, and ensure work is accurate, compliant, and delivered on schedule.

You will coach staff, plan and monitor tasks, coordinate with other groups, and produce management reports. A High School diploma and 1–3 years of supervisory experience are required; hybrid work arrangement is available.