Operations Lead, Clinical Engineering

Trimedx Holdings; Lubbock (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

TriMedx is seeking an Operations Leader, Clinical Engineering to drive clinical engineering initiatives ensuring superior service and efficiency. The role manages the MEMP, budget, staffing, and vendor relations while maintaining strong connections with hospital executives and customers.

Responsibilities include leading site operations, overseeing inspections, and guiding technicians toward continuous improvement within a compliant, patient‑focused environment.

Responsibilities

• Lead clinical engineering operations to provide superior customer service and operational efficiency.
• Oversee staffing allocation, budgeting, and vendor management to support the Medical Equipment Management Plan (MEMP).
• Direct Joint Commission inspections and ensure regulatory compliance across services.
• Develop technicians and maintain relationships with hospital executives and customers.
• Coordinate service contracts, inventory, and performance metrics (KPIs).
• Drive continuous improvement initiatives and work with leadership to implement corrective actions.

Job description

If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

Everyone is focused on serving the customer and we do that by collaborating and supporting each other

Associates look forward to coming to work each day

Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team! Find out more about our company and culture here .

Summary

The Operations Leader, Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the Trimedx Medical Equipment Management Plan (MEMP). This position is responsible for all aspects of program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning and outside vendor management. The Operations Leader manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop technicians, and provides a communication channel between hospital executives and Trimedx. The Clinical Engineering Operations Leader also directs Joint Commission inspections and ensures that Trimedx services are in compliance with regulatory standards. This position may include a hands‑on service component.

Responsibilities

Leadership

• Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
• Motivate others through praise, recognition, and rewards.
• Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
• Conduct semi-annual and annual technician performance evaluations.
• Coach and mentor technicians by providing feedback on performance including corrective action of team members.
• Develop others to continuously achieve long and short-term business results.
• Responsible for the hiring and termination process of allemployees following company policies and prcesses.
• Build and maintain relationships with customers by employing interpersonal and conflict management skills.
• Influence change through recommendations.

Operations Management

• Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in‑house parts.
• Use policies as guides and apply sound judgement in day-to-day activities.
• Answer questions and meet with others to discern the root cause of technological/process problems.
• Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
• Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central/Corporate Office (CO).
• Participate in Quarterly Value Reviews (QVR's) and or system‑level reports or meetings.
• Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
• Manage site KPI's (PM's, WOT's, Alerts and Regulatory).
• Assist with the work order approval process.
• Champion and lead recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions.

Account Management & Development

• Effectively collaborate with customers and vendors to develop win‑win solutions.
• Focused on customer satisfaction, growth and retention of business.
• Monitor each modality after setting financial and performance benchmark.
• Participate in customers departmental meetings such as: Imaging, Lab and OR Directors.
• Advise users of equipment status and ensure all service and documentation is complete, timely and accurate.
• Responsible for contract recommendations; evaluating, adding, and removing when fit.
• Serve on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees.
• Schedule workload, schedule maintenance leveling and improve daily operations.
• Identify department problems/trends and implement long term solutions.
• Manage on‑call functions/rotations within the database.
• Evaluate and approve parts request and on-site/off-site vendor service requests.
• Define and recommend solutions to satisfy a customer subset.
• Interact with external customers.
• Resolve customer issues and ensure customer satisfaction for assigned areas of responsibility.
• Use policies as a guide and apply sound judgment in day-to-day activities.
• Influence change through recommendations.
• Support and make recommendations on continuous improvement initiatives; work with leadership to implement identified corrective actions
• Key Performance Indicator (KPI) performance management, Expense Management, Customer Satisfaction, and Associate Engagement.
• Contribute to EOC performance.

General

• May be over site(s) with less than $5M in revenue.
• P&L responsibility including