Operations Lead - AML Refresh Ops (Global Banking)

Bank of America; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player seeks an Operations Lead for AML Refresh Ops to oversee internal operations, ensuring compliance and efficiency. This role involves managing production teams, enhancing processes, and addressing complex operational challenges. The ideal candidate will have a strong background in AML, excellent communication skills, and experience in process-oriented environments. Join a company committed to growth and inclusivity, where you can make a significant impact while advancing your career in a supportive environment.

Qualifications

• 3+ years leading production teams and managing people.
• 2+ years of AML experience required.

Responsibilities

• Develop and implement processes to enhance productivity.
• Manage large teams across multiple sites or regions.

Skills

Business Operations Management

Engagement and Process Management

Result and Customer Focus

Planning, Reporting, Risk Management

Talent Development

Data Management

Fraud Management

Legal and Regulatory Compliance

Tools

MS Office Suite

Job description

Operations Lead - AML Refresh Ops (Global Banking)

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Overview:

This job oversees a unit or section within the bank's internal operations, focusing on identifying, analyzing, and resolving complex problems, ensuring compliance, and improving process efficiency. The role requires knowledge of operations support management and expertise in functional areas gained through progressive management responsibilities.

Line of Business:

Global Operations, Anti Money Laundering (AML) is responsible for Refresh Activities like KYC and CDD checks for all clients, ensuring compliance with laws, regulations, and policies.

Responsibilities:

• Develop and implement processes to enhance productivity and manage change.
• Serve as escalation point for operational issues.
• Manage expenses, reporting, forecasting, and talent planning at a senior level.
• Manage large teams across multiple sites or regions.
• Support functions with significant risk exposure and client impact.

Primary Responsibilities of the Unit Manager:

• Oversee and manage the Refresh Teams to ensure timely and accurate activities.
• Monitor staffing, SLA performance, and controls.
• Ensure refresh requirements adhere to regulatory and procedural standards.
• Coordinate with sales and client outreach teams for documentation validation.
• Manage team performance, compliance, and remediation efforts.
• Lead and develop managers and team members in AML Refresh processes.

Managerial Responsibilities:

Manage associates, promote diversity and inclusion, ensure operational excellence, communicate effectively, manage risks, coach teams, control expenses, and develop talent.

Minimum Qualifications:

• 3+ years leading production teams and managing people.
• 2+ years of AML experience.
• Strong communication and executive presence.
• Experience in process-oriented environments with periodic changes.
• Proficiency in MS Office Suite.
• Ability to prioritize, work independently, and meet deadlines.

Skills:

• Business Operations Management
• Engagement and Process Management
• Result and Customer Focus
• Planning, Reporting, Risk Management
• Talent Development, Data Management, Fraud Management
• Legal and Regulatory Compliance

Additional Details:

Shift: 1st shift (U.S.)

Hours: 40/week

Seniority Level:

• Mid-Senior level

Employment Type:

• Full-time

Job Function & Industry:

• Management and Manufacturing
• Banking